2/10 – Ontzettend slecht
Jenifer B.
9 jun 2024
Positief: Netheid, locatie
Negatief: Inchecken, communicatie en accuraatheid advertentie
Worst stay ever
Reported the first night that the Wi-Fi wasn’t working by the second night , still had not got a working Wi-Fi password. We were unable to use our devices unable to use the television, someone at the front desk gave us a resident Wi-Fi that finally started working - never heard back from renting manager.
Bathroom sink wasn’t working properly took over 14 hours to get a simple resolution. We were brushing our teeth in the kitchen sink. Text said they were trying to get someone out - Complained to Ryan at the front desk , he had it addressed in 15 mins. Never heard back on the texts sent
Check out was at 10 AM was told initially a late check out was available and then was told it was no longer available-We were ready to check out at 10 AM but due to the elevators-one broken and the others full of People trying leave at the same time , wasn’t even able to leave the building until 11 AM. After an hour of waiting on the elevator, we decided to take the stairs and did 18 flights of stairs with our kids. Spent over an hour waiting for an elevator.. and another 30 on the valet - So if you have a flight to catch, you’re gonna miss it.
Pool had beer cans and trash all around it and in the pool it’s self - every table and couch covered in trash.
Will never stay here again will never recommend.
Only good thing was Ryan at the front desk , who just kept saying he was sorry.
Jenifer B.
2 nachten verbleven in juni 2024
