Unit 1402 - FREE Attraction Ticket with EACH night Stay Including Dollywood

Thank you for letting us know about these issues. We appreciate your feedback. However, we would like to mention that these concerns were not reported during your stay, so we cannot confirm their validity. We strive to provide a pleasant experience for our guests and address any issues promptly. If you encounter any problems during your stay, we encourage you to inform us so that we can take immediate action to resolve them. We value your feedback and will conduct a thorough inspection of the property to ensure everything is in good condition.

Thank you for your feedback. We want to clarify that none of the issues you listed were reported during your stay—everything you described was only mentioned after the fact. The unit is professionally cleaned and maintained before every guest, and the following guests did not report any problems. Many of the claims, such as broken furniture, dirty dishes, and washer issues, are simply not accurate. It appears these concerns were made up after the stay, possibly in an attempt to seek a discounted rate. We take guest feedback seriously but also expect reviews to reflect the true condition of the property.

The guest had a 5 night reservation. We were notified of her issues/concerns and she requested a refund at noon the day before departure. That means that she had been in the room for over 4 days before she reported her concerns. We know things can and will go wrong, so we have a policy that requires our staff is to investigate guest's concerns to try and solve them. We cannot investigate a problem after the guest has been in the unit over 4 days, unless the problem had recently occurred during the stay. I do agree, the unit does need to be painted. It is scheduled later to be completed this month, but the paint does not effect the cleanliness. As far as the amenities at the resort.... the reason why the outdoor pool was cold and had debris (a few leaves at the bottom) was because the outdoor pool had not been opened for the season yet during your stay. It obviously was closed. There were no chairs out, even a sign was on the pool. I'm not sure what more to say about that. Regardless, the indoor pool and outdoor jacuzzi were definitely open and heated. They were steps away from the outdoor pool. Thank you for staying with us.