6/10 – Matig
Jackie L., Toronto, Canada
30 jul 2023
Positief: Inchecken, locatie
Disappointment - Facilities and Service
We found that the Wifi was not working after we checked into the property. After several tries by phone and text, I finally got a hold of the owner and reported the issue. I could feel that it did not seem to be a surprise or concern to him.(likely it happened before…) Other than suggesting me to try to unplug and re-plug the power of the modem (it did not help!), there was nothing else that he would plan to do or assure me the problem would be dealt with as soon as possible during our stay. There was no follow up call or text from him about the issue the next day. In addition, we realized there was a leak in one of the toilets which prevented us from using it during our 2-night stay. The next evening my wife also noticed the dishwasher was not functioning when she tried to clean the dishes before we checked out. Other than the above, there were a few more minor things here and there that we found which needed to be addressed too. Before we checked out, I had sent the owner a reminder with pictures of all these issues and hoped that eventually they will be looked into and fixed. In conclusion, we were very disappointed and definitely will not consider this property when we visit Quebec again.
Jackie L.
2 nachten verbleven in juli 2023
