Prime Floor Two Bedroom Oceanfront Condo with Pool

Please note, this condo has an almost perfect review rating from past guests. Even with this guest's review, they still sit at a 9.6 out of 10. Some guests don't get what they want and decide to "get back" by leaving a poor review. As you can see from others, this is an awesome condo and one the owner takes great pride in. So now to the guest review and the possible reasoning behind it.... a week before the guest was due to arrive, they messaged Coastal Life and stated that a party member was ill and that they wanted to move it back a few weeks. We were able to assist as best we could by moving their trip back three days...this is best we could do because this condo is one of our top rated, all other future dates were booked up. We suggested to the guest that if they truly could not make their stay due to sickness, perhaps their travel insurance would cover them. The guest declined and came as planned. Funny thing happened if the guest didn't love the condo..... they asked to extend their stay!!! Odd how that would happen if the beds were hard to sleep on. Anyway, two days before check out, the guest asked to extend and what the cost would be. When notified of the cost, they stated it was too much and asked for a lower rate. As we were marketing the open date to the guest coming in, we explained we could not discount at this time. The guest then got a little snippy in her response which we believe lead to this bogus review. Please consider all other past reviews.