I’m going to leave an honest review of our experience so you can decide if this property is for you. First, we did not receive the code for entry of the house. I had to call the management company (AMI) when we arrived. Not a great start. Upon entry, we discovered the water was turned off. Although I understand this is probably not a recurring issue with this house, this was unacceptable. The water was off for 24 hours before it was finally restored. AMI handled this issue as quickly as they could.
When we arrived, the handle to the kitchen sink was completely broken off. I fixed it myself. The elevator was not working, so we had to haul every bin and bag we had up the stairs (and you’re talking, like, 20 foot levels).
The pool was “working” but the lights as well as the waterfall jets were not. This needs to be fixed as the lights at night would be nice and probably a bit safer. The listing says the pool is serviced twice a week: not true. Not a single person came to service or clean the pool the entire time we were there and we had to contact the management company three times to get someone to come out and finally look at it. A tech came who had no clue how to fix it BUT they did leave the hose in the pool, blasting water for over four hours before we noticed it was overflowing and finally realizing the hose was running.
NONE of the TVs worked when we got there. AMI said someone would come out. I figured out what was wrong myself before the tech came many days later.
VERY unhappy about the $120+tax “damage fee” they charge. Apparently this is non-refundable. If AMI/VRBO charges every guest a damage fee before setting foot on the property, EVERYTHING should be in working order. What am I paying this for, exactly? Stay here at your own risk. There is a guestbook in the living room where everyone signs and tells a little about their stay. We are not the first to have issues here… Although the location of the property is unbeatable and many other aspects of this property are nice, this property has a long history of broken things. (This includes windows that were also still broken when we stayed there) We are not the exception when it comes to these issues.
The good:
The backyard pool area is nice and secluded with excellent landscaping. The rooftop deck has the best views of both the harbor and the ocean. The sunsets are great. All the patios are great. Having beach cruiser bikes in the garage was nice as well.
Good luck!