7 bedrooms, 5.5 baths, jacuzzi, full-size bar, 4 miles to casinos, Heavenly ski

Dear Kari. I'm sorry to see you had an unpleasant experience with us. The soap, shampoo, and conditioner shall have been there. The cleaner may have missed placing them in a bathroom. I have instructed the cleaners to ensure the missing won't happen again. We provided 20 bath towels. We have two sets of washers and dryers for you, the guests, to wash the towels. We don't provide beach towels because the house is not a beach house or right next to the beach. The door connecting the garage to the kitchen has an automatic locking mechanism for safety. If you intended to keep it open, you should not have closed it. The bunk beds are beautiful, solid, and spacious. However, on one side of the bed, there are stairs and no rails as it's designed. Kids enjoy the beds very much. I would suggest not letting kids younger than 3 years old sleep on the upper beds. I will ensure everything is taken care of, including more supplies, towels, and convenience details. I appreciate your contributions and opinions. I appreciate your feedback.

Dear Michael, thank you so much for your reviews. I genuinely view your comments as a positive help to us. I met our management team and walked through the house with the manager. I asked them to correct the hot tube, change the new sheets and pillows carefully, inspect the lighting around the house, and replace all burnt bulks, bathroom faucets, and shower heads every time before the new guests check-in. Our standard house rule doesn't allow guests to use the stoves in the detached and attached units. They can use refrigerators and microwaves but not cooking stoves. We only provide one large central kitchen for bookings. We don't have permits for multiple kitchens in the houses because the stove is considered a kitchen. If you decide to return to our house, I'd like to offer you a $1000 credit for your future vacation in South Lake Tahoe. Again, I'm sorry for any inconvenience. Thank you again for your stay and feedback.

Farbod is a great person personally. However, his review was not honest and not trustworthy. Farbod and his group seem to have different expectations and were the first-time rent a vacation home. The guests didn't know how to operate the steamers, fireplaces. Last December, or two weeks ago, Lake Tahoe suffered record snow and severe temperature. As a result, the whole Tahoe town was shut down on and off. The water damage is in the detached garage due to the sprinkler pipe burst caused by the low temperature that froze the water. It was an accident and didn't affect the guests' living in the main house. We were sorry for it. We fixed the sprinkler pipes. There were no garbage bags left in the garage from previous hosts. Our cleaners confirmed that they removed all bags and deep cleaned the whole house, stair, corner, floor, bathrooms, windows, and hard surfaces. All the other guests were and are very happy with the house. We will have our manager review the comment and manage the house better, correct and repair any issue immediately to avoid any guests' unsatisfied experiences in the future.