Negatives: The umbrella was broken, firepit unable to light, outdoor cushions dirty, no heat working in entire place, fan not working in bedroom near garage, no directions which remotes to work for TV in LR, no directions how to work TV in master with remotes. Positives: The kitchen and family area was clean and like the photos showed,all the amenties needed like coffee maker, etc, bathrooms nice and all soaps provided. I recommend a welcoming letter with all the information how to work everything.