Tropical Treehouse Vibe Cabin Near Hilo Oct 24-31 Promo Rate with AC BBQ WD

Mahalo for staying with us & thank you for being lovely guests. We hope you and your group will visit us again in the future. Take care.

We take guest feedback seriously and strive to provide an honest, transparent experience. Because this review contains several inaccuracies, we want to clarify the facts for future travelers:Property Expectations: Our home is a unique, open-air jungle treehouse designed for travelers seeking an authentic Big Island ecosystem, not a traditional corporate hotel. As detailed explicitly in our listing, this includes a tropical climate, stairs, and portable A/C units. Local wildlife like geckos are a natural, harmless part of this environment.AC Use & Hurricane Context: The guests completed their entire stay. During an impending tropical storm system (Hurricane Lala), they chose to run multiple A/C units continuously 24/7, despite local energy guidelines. Requesting a full refund after checkout while thousands of local residents were actively losing power was unfortunate, but we remained communicative throughout.Exterior Cameras & Privacy: We strictly respect guest privacy. There are zero interior cameras. All four exterior security cameras are fully disclosed in our listing. The cameras the guest referenced are located in clearly marked, restricted employee-only zones, which the guests entered without authorization.We take great pride in our property and our hospitality. Because this review relies on inaccurate claims to demand a refund after a full stay, we are actively working with Vrbo Support to formally dispute this unfair review.

Aloha please leave feedback that is relevant to travelers; your review sounded more like a complaint about details you were fully informed of before arriving. • The Cats: Our outdoor cats are explicitly listed in the property description. They live here and sleep on the deck. If you are uncomfortable with cats, we simply recommend booking a different property that fits your preferences. • The Water: There is nothing unusual about our water setup. We provide a high-quality reverse osmosis system so guests have unlimited access to purified drinking water instead of chemical-heavy city tap water. As with most hotels, buying alternative bottled water is always an option if preferred.Tap water safe to brush your teeth. We don’t recommend drinking. • The Gate: I only asked that the gate be shut during the day and locked at night. This is basic common sense for safety to keep out roaming neighborhood dogs and unsolicited vendors. *Mahalo for the positive feedback we do appreciate your business. *Next time booking any property if you have any issues during your stay, we always encourage guests to reach out to the host directly at the time so we can help. Thanks for your business and feedback. Happy holidays. Mahalo Nui Loa :)

Mahalo for the beautiful review. We truly are grateful to have such lovely guests. Thank you for being nice to our kitties and we hope you’ll visit us again. Happy Fourth of July weekend. 🙏🏽🙏🏽🙏🏽