This property fell short of acceptable hospitality and management standards across multiple fronts.First, the host displayed a persistent pattern of unresponsiveness—both prior to check-in, where our follow-up late-checkout inquiry for an unbooked date went completely ignored and pre-arrival logistics required customer service intervention, and during the stay when an urgent matter arose regarding parking unavailability and our messages were entirely ghosted.Second, the interior condition and comfort heavily lagged behind expectations. The unit experiences intense environmental noise due to its location across from a bus stop on a heavily trafficked corridor, creating a loud acoustic tunnel effect. Compounding this, sleep quality was compromised by lumpy, unsupportive master bed mattresses and pillows, the provided towels were dated and carried a mold odor, and the interior finishes and walls showed visible wear and a need for repainting.Finally, operational boundaries were strained when the host gave short notice of a non-emergency mid-stay entry to reprogram door locks, which we had to actively refuse. Compounding this, the host attempted to enforce an arbitrary 150 post-booking penalty threat for the parking pass—a fee never disclosed at the time of booking. Prospective guests should look elsewhere if they expect responsive support, proper maintenance, privacy, and transparency.