Fontainebleau Sorrento Oceanview Junior Suite met gratis parkeergelegenheid en spa-passen

Writing I normally do not respond to reviews because I prefer guests to read and form their own opinions. However, I wanted to respond to this one to provide some context and an update. Up until May 15, housekeeping services for these units were fully managed by the hotel. As owners, we were not always aware of issues inside the unit unless guests informed us directly. In this case, Ms. Avery Gold did report some maintenance concerns, and I sent our maintenance team to address them, but they could not access the unit because the guest did not want anyone entering the room while they were there. As of May 15, we have transitioned away from the hotel housekeeping services and now work with a more dedicated housekeeping and maintenance team specifically for our rental units at the Fontainebleau Resort. This allows us to be much more responsive and proactive when issues arise. We appreciate all guest feedback and are continuously working to improve the experience for everyone.