Absolutely unacceptable. We will never book with this property management company again.The booking process was fine, & a question I had after booking was answered promptly.We arrived at the property just minutes after the designated check-in time to discover that someone was already staying in the space we had paid for.We immediately tried to reach “Lily,” our contact person, through text, phone, the VRBO app, and her colleagues’ phone numbers. We received ZERO response.We contacted VRBO, and 3 separate VRBO agents also tried unsuccessfully to reach Lily and the property management company. Every message clearly explained that the property was occupied and that we had arrived with nowhere to stay. This was not a minor inconvenience or a misunderstanding, it was an urgent situation that required immediate attention, and the property management company simply disappeared.The fact that a property management company could give us a confirmed reservation, allow someone else to occupy the space, and then be completely unreachable when we arrived is beyond unacceptable. The total lack of communication and accountability was shocking.We have used VRBO many times and have never experienced anything remotely like this. We would strongly recommend avoiding this property management company. A confirmed reservation means absolutely nothing if the company cannot provide the property or even be bothered to answer the phone when there is a serious problem.