Your Home Away From Home in Sauk Village

Thank you for your review! We're delighted to hear you enjoyed your stay. We truly appreciate your feedback and would love to host you again in the future.

Thank you so much for choosing to stay with us we look forward to hosting you again soon!

Thank you so much for your kind words! We’re thrilled to hear your stay was nothing short of perfect and that you enjoyed both the home and your hosting experience. You were a wonderful guest, and we’d be happy to welcome you back anytime!

There is significant information missing from this review. I have documentation showing that this property was not simply being used by a family of three for normal residential cooking. During this reservation, there was extensive and repeated food preparation occurring throughout the day, along with individuals coming and going from the property with large trays and quantities of prepared food. I also located publicly posted content from the guest's business that was consistent with food orders being prepared during this stay. This level of continuous cooking would substantially increase the heat being generated inside a small home and place an additional load on its cooling equipment. The electrical complaint also requires context. When the guest reported that the refrigerator and stove were without power, I responded within approximately 20 minutes. After I walked her through checking the breaker, both appliances resumed operating. Neither appliance required repair or replacement and both continued functioning. The guest subsequently requested reimbursement for allegedly spoiled food. I also have documentation of public business-related posts from the same period referencing food orders and cancellations, which raised additional questions regarding whether the groceries submitted for reimbursement were solely personal groceries as represented. The plumbing issue was professionally investigated, not ignored. I paid $700 for weekend Roto-Rooter service. The technician doc

We respectfully disagree with several statements in this review and would like to provide additional context for future guests. Our community had just experienced a tornado days before this stay, resulting in widespread internet and intermittent power outages. Although these outages were beyond our control, we kept the guest informed, apologized for the inconvenience, and offered compensation for the internet interruption. The guest initially reported seeing a spider in the bathroom. We apologized, offered to reimburse the cost of spider spray, and asked that a receipt be provided, which we never received. Based on that conversation, we understood the issue had been resolved. The following morning, when additional concerns were raised, we immediately offered to schedule our cleaning team. Unfortunately, the available time did not work with the guest’s plans. We maintain time-stamped cleaning and inspection photos before every guest’s arrival, confirming the home was cleaned and prepared prior to check-in. One valid concern was discoloration of the tub caulking due to hard water, and that repair has been scheduled. The living room light was fully operational and simply required the wall switch to be turned on. Our long history of positive guest reviews reflects our commitment to providing a clean, well-maintained home and responsive customer service.