Luxury 3BR / 2 BA Apartment in amazing Cow Hollow / Pacific Heights neighborhood

Thank you for choosing our place for your visit to San Francisco! You have a kind and sweet family and we enjoyed getting to know you. Jane

Thank you for staying at our property Izabela. We certainly appreciate your care and thoughtfulness.

Philip- we are so glad you enjoyed our apartment and your stay in San Francisco.

It was so nice hosting your family reunion for Thanksgiving! If there could be a perfect family to rent our apartment, it would be the St John family, respectful, kind and joyful. At the end, our place was left in such good condition, which was much appreciated. Thank you!

This review is from a disgruntled person, who changed her mind about staying and tried to get a refund after checking in. I am not sure of her motivations, but she appealed to VRBO for a refund and was denied by them after they reviewed the text and communication evidence. My apartment was renovated in 2023 with top of the line finishes, and she was our first renter. I was very kind during check in, even though I was surprised by them having a service dog (no communication about this until 30 min before check in). The house rules were sent to them as soon as they booked and we had communication prior to the week, and the day of check in. I personally showed them around the apartment and told them they could even let their dog use the back yard for elimination (as long as they picked up). the ratings of 4/10 for cleanliness and listing accuracy is completely unfair, her assessment of 6/10 for location is ridiculous - we are in the most desirable neighborhood in SF, 2/10 for communication and check in is very unfair and unwarranted. I have tried to appeal to VRBO to take down the reveiw, but they will only do so under the following conditions: The full name of a property staff member is mentioned Evidence of violence to a child or child pornography Evidence of serious injury or death of any guest Discriminatory language Nudity or other inappropriate photos I hope this review doesn't deter you from renting!