Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was a pleasant beachfront condo in the Lahaina area near many attractions and restaurants. The condo was found to be very clean and included amenities necessary for a short stay. We arrived during high surf and the beach was practically unusable. The waves were very high and splashing above the deck area. Very pretty but if you want a beachy area I would look further. Another problem there is no AC and it was very warm when we stayed end of March. No breeze, no crosswinds to cool off condo. The bedroom is located in the front of the condo and mornings can be very noisy with traffic outside. If you are one that sleeps in past 7AM, again, I would suggest you search further.Unfortunately, we had a family emergency and had to leave the 2nd day of a 5 day stay. We informed the office Wenesday AM, 3/29/17, and were completely taken aback by the women in the office, She quickly advised us there would be no refund; they never give refunds. Absolutely no compassion for our situation!She was downright rude! We didn't really expect a refund but thought they would suggest trying to re-rent the condo and afford us some type of credit. Surprisingly, the Airline and Car Rental Agency were more sympathetic and gave us credit for days unused. We were totally disappointed in the way she handled the situation. Bert, the property manager, did show compassion and was sympathetic to our situation. Maybe the woman in the office could take a lesson from him. All in all, the property is nice and quite inexpensive for Hawaii. But do not look for luxury that you would find in a higher end condo or hotel.
