Ocean Block, 4 BR + Den / 3. 5 BA Huis W / Ocean View

One thing we focus on in the property management is good communication. In the conversation I hold with guests before arrival, I always ask that they let us know if something is not acceptable and make sure they know the best way of reaching us. With the cleaners we have had for the last few years, we have had almost no complaints with cleaning. If there is, I phone the cleaners and they come back asap to address any areas of concern. When these guests indicated that some bedspreads needed cleaning, I was local and offered to take them, clean them and return them but they chose otherwise. As for towels and sheets, I let the guests know that while we have sheets and towels available, guests are responsible for laundering them before their check-out. We also point out alternative options such as renting them or bringing their own from home or some combination, as many do. We take pride in the fact that almost all of our guests let us know that they love the house!

We take feedback very seriously. When we were made aware that one of the beds had a creaky bed spring, a new development as it was fine when we were there a few weeks before, we had a new bed delivered two days later. This was the soonest a high quality bed could be delivered. Unfortunately, this guest chose to not notify us and then bash us in this review. Had she done so, it would have been addressed promptly. We keep extra light bulbs in the storage area. We have extra tables for large parties available in the storage room downstairs, lots of extra chairs throughout the house and a large outdoor dining table with more than 10 chairs on the main deck for large groups. We also upgraded with new stools that sit alongside of the dining table. We have bowls and pots and pans. This fall, we will carefully inventory the kitchen to assure that the kitchen is fully stocked. In summary, If somebody requires a house with a screen porch, presently this is not the right fit. But if somebody is looking for a house with 3 decks, one with a view of the ocean, one in the shade, and one right off the kitchen, a house that receives consistently positive feedback from our guests (with this one exception), then this may be a great choice.