5 Slaapkamer Beach House (11 personen, 3 Bath Beach House, Nags Head ~ NC ~ MP 10)

Unfortunately the internet provider had significant connectivity issues after a series of powerful thunderstorms in the outer banks mid-June and into early July including a lightning strike that damaged our cable modem and router. We replaced the equipment working with the service provider; however, we continued to experience internet connectivity issues. As a result, we put a service ticket & the issues have since been resolved.

DO NOT RENT TO THIS PERSON. This traveler showed no respect for terms, conditions and house rules during this rental. As for the comments above we respectfully respond as follows: First, the cottage is thoroughly cleaned between each rental and to our knowledge there is no mold in the downstairs bedrooms. Additionally, upon day of arrival it is customary for owner to message traveler via VRBO message portal to confirm they were able to gain access to the cottage and inquire whether any issues were noted (we ask each traveler to perform a walkthrough and notify immediately of any issues to facilitate timely resolution). The traveler’s response to this inquiry for their rental was “Everything is great thank you! The only thing we noticed is the under the car port that light doesn’t work but besides that all is good.” Response to traveler noted carport light is motion activated and does not run during the day. Beyond this, the traveler never contacted owners during their stay about any issues with the property (e.g., as traveler noted diabetic needles & mold) nor has any evidence been provided in support of this claim except for it being reported through this review. Second, HVAC issues noted above by traveler were never reported to the owners as required through pre-check-in instructions to allow for timely remediation. Instead, the traveler (as noted by their own admission above) re-programmed thermostats shortly after arrival to allow AC to run as low as 65 degrees for both the upstairs and downstairs HVAC units, although the claim refers to the upstairs having a “sweltering” temperature. This action in and of itself violated the terms and conditions of the rental as noted in house rules/policies on the VRBO website. Re-programing the thermostats involved removing the thermostat from the wall bracket, entering installer set-up mode, which contains settings beyond temperature limits affecting operation of the HVAC system. Thermostats are programmed by owner with limits on temperatures for heating/cooling to protect the HVAC equipment as well as provide adequate cooling and heating levels during traveler’s stay. The owner, who is a licensed heating and air professional, traveled more than 5 hours round trip to ensure no additional settings were tampered with during the travelers’ “re-programming” that could affect a future traveler’s stay, or could impact operation of HVAC system. This is the reason for charging the traveler (which is also covered in house rules). Finally, we want to note no one has ever reported an issue with the property’s HVAC equipment. On a final note, we take great pride in making efforts to ensure every traveler’s stay is as enjoyable as possible by providing home away from home experience. It is very unfortunate this traveler decided to take matters into their own hands for a property they were renting and also to use this review forum to vet issues that should have been timely communicated to the owners.