510 Shorewood - Oceanfront, 5e verdieping met prachtig uitzicht

Thank you for you gracious review Christa. We hope to see you again in the future.

Thank you for taking the time to send this review! We appreciate it very much! The Vacation Company

It was such a pleasure having you stay with us, thank you!

Susan, we are so glad you enjoyed your stay at Shorewood. Up on the 5th floor really does have a great view of the beach

Thank you for taking the time to write this great review. The Vacation Company

Richard, thank you so much for your kind review. We hope you do decide to stay with us again next time.

Thank you for your feedback, we are so sorry that the elevator was not in working order at this property during your stay. We hope other than that, your family had a great vacation. We look forward to seeing you again in the future. The Vacation Company

Cathy, thank you for taking time to review our unit. We value the opinion of all our guests. Unit 510 had just had an annual clean performed, where the housekeepers dig a lot deeper and wipe down areas that don't typically get cleaned during changeover during the busy season, so I apologize for that. I will mention your comment regarding the furniture in the living room to the owner and we should be able to find a quick solution to the lack of towel holders and install some coat hooks as well. Again, thank you for staying with us and we hope to host you again in the future.

Thank you for taking the time to write this review, sorry to hear about the elevator going out on your last days! We will check on the sound of the washing machine as well! Thank you! The Vacation Company

Thank you so much for taking the time to send us your review of 510 Shorewood. This villa is getting a complete kitchen and bathroom refurbishment in fall 2016/Winter 2017. In addition we've forwarded your comments about the complex to the Shorewood Homeowners Association Board and the complex regime manager. We hope that we can assist you with your next vacation to Hilton Head Island. Beth Henzler The Vacation Company

Thank you for sharing your feedback. We’re glad you enjoyed the oceanfront views, but we’re sorry the accommodations did not meet your family’s needs. We’d like to clarify a few points for future guests. This condo is not marketed as a handicap-accessible or ADA-accessible property. Prior to arrival, our team explained that there is one step from the parking area to access the elevator, with no additional stairs required to reach the fifth-floor unit. The compact bathrooms are also shown in the property photos. During the stay, our team was contacted regarding the television and a shower grab bar. Nick promptly assisted with the TV and installed a temporary grab bar at the guest’s request. We were not notified that the bar subsequently fell or that an injury had occurred, and we certainly would have wanted the opportunity to address that concern. We also were not contacted about the second bedroom mattresses during the stay. While mattress comfort is subjective, we always encourage guests to reach out to us during their stay so we can do what we can to help. We’re sorry this property ultimately was not the right fit for your family’s accessibility needs and hope this clarification is helpful to future guests.