Geniet van het grote terras en de schaduwrijke achtertuin van dit grote huis met 2 keukens

Thank you for staying at the Aspen. We appreciate you taking the time to give us a great review and hope to see you again next time you visit Colorado Springs.

Thank you for your nice review. We replaced the shower curtain rod. The end piece was missing. Probably fell off when it came down. The garage door appeared to be bent in the middle, causing it to hang up on the door frame. We have had it repaired so it is working correctly.

We appreciate all guest feedback and will promptly respond to any complaints if contacted by a guest. The mattresses in the home are only one year old and in excellent condition. We verified that they are not noisy as this guest claimed. I am not sure what they are referring to regarding the noise. This properties has firm pillow top mattresses, so perhaps they are not used to this. This is the first time we have ever heard anything negative about the new mattresses and the house definitely does not deserve such a poor review! The guest did not leave on time and made our cleaners wait almost an hour before they could clean for the next guest. The cleaning service said the house was a wreck and documented with pictures. There were dirty dishes all over the kitchen (We ask guests to place in dishwasher as our cleaners do not cover this as part of the normal cleanings). Despite this we still gave the guest a decent review, as we feel it is always best to discuss any issue directly between the guest and us, as unfair reviews cause damage to both parties.

Thank you for the nice review. Maximum occupancy is set by the city of Colorado Springs. Rates are shown when making the reservation and are based on number of guests in order to allow smaller groups to rent a property without paying the rate a large group would pay. This is similar to how hotels charge, when you exceed a certain number of guests, there is an extra charge since there is typically more costs incurred with large groups.