MARGARITAVILLE-Beachfront Complex met zwembaden, luxe huis !! WAUW!!

Thanks for the review and kind words. You are very correct, the house location is amazing, close to everything and yet a quiet place to stay. No car required unless you want to visit neighbouring towns up the coast. We hope to see you again in the future.

I am so sorry to hear your experience was not a good one. We do our best to maintain the quality of the house and respond to problems at the house immediately and I believe this is why we have many return renters. I am sorry to hear that you had some items stolen while you stayed with us, and I can assure you that is not the typical experience of our renters. As with many towns that experience a great deal of visitors, you will find most crime in Sayulita is a crime of opportunity. If a window or door is left unlocked, people may enter and steal what they can grab quickly. I sent 2 files to you when you rented, these included a map to the house, along with a welcome file. The welcome file we emailed you clearly states the name and contact information of our property managers, as well as what to do if there is a problem at the house. As this review is our first and only contact from you, and it is occurring 27 days after your stay, it is impossible for us to fix a problem we were not made aware of while you stayed at the house. Had you read the welcome information, a quick call or email to my property manager would have been all it took to get the water problem looked at and fixed properly. Although you talked to the gardener-caretaker of the 12 homes in the complex, and he was kind enough to restart the water heater for you, for future reference talking to the wrong person does not get things fixed properly. FYI our next guests read the booklet and notified our property manager of the problem with the water heater, and it has now been replaced and fixed. For future renting, I would suggest you read the description; ours clearly states this is a beachfront complex with 12 homes around 2 swimming pools that share common beachfront area. I find our home very private most of the time, but if you wanted seclusion, this rental may have been the wrong choice, as you are part of a rental complex which is clearly stated. A little reading goes a long way. For future, please read the listing fully before you decide to rent, and also read the literature the homeowner sends you on who to contact when you have any issue at the home. I can assure you, had myself or my property manager been contacted immediately and during your stay, we would have done our best to make your stay a better one. Best regards.

Thanks for your kind words. We are so glad you had an amazing stay. We hope to see you again some time in the future.

Thanks for the review and kind words. We are always happy to hear from our guests. Hope to see you again in the future!

Thank you for the kind words. I really appreciate the time you took to write the review, and I am very glad the house worked out well for you. We strive to keep the house in excellent working condition at all times, glad that attention to detail pays off. Hope to see you again some day.

Thank you for this kind review. I love it when someone comes and falls in love with the town and its locals. The gated courtyard works great for families with small children, glad you put it to good use. I hope to see you again sometime in the future.