2/10 – Ontzettend slecht
Nichole K.
9 mei 2024
Positief: Inchecken
Negatief: Netheid, communicatie en accuraatheid advertentie
Stay away and run. / House of Broken Dreams
My family stayed 6 nights and we called every day with issues. Issues reported that were never fixed. Sliding doors were broke and/or off the tracks. This is safety/hazard issue. The teenagers could not open or shut the sliding doors to the pool area. The spa and pool light still does not work. There is a temporary patch on the screen in the pool area. The fridge does not work properly. It freezes beverages and leaks water under it.
Other issues with our 2024 stay: Plastic shower curtain ripped off hooks. Not able to use the shower. Porch light does not work. Kitchen floor dirty upon check-in. Not enough towels for each guest. We went to target to buy more towels (they are grey in color) for the house and left them there for future guests. Hopefully there are no more guests at this house. Pool heat issues. First few days we had no heat. But was told we had heat. After they turned it on the pool got up to 107 degrees. Spa 110 degrees. Kids got burnt when they jumped in. We had spiders & cockroaches. Had to take my daughter to the doctor because she was bite by them. Please do not rent. We wasted tons of money. They do not follow-up with you. I wish I could attach my pictures for you to see. I called the management group again a couple days after we checked out. I had to leave a message. Still no return phone call from Nova Vacations. Hopefully we get our pool heat refunded. Even if you are reading this years down the road, run and don't look back.
Nichole K.
6 nachten verbleven in mei 2024
