4/10 – Matig
Emily B.
8 aug 2023
Positief: Netheid, inchecken
Negatief: Communicatie, accuraatheid advertentie
Poor management
The property was in great condition, well-equipped and very clean. When we arrived on Tues., we tried to access Wi-Fi using the password give. We called the person designated as HELP contact who bounced us to someone else. It turned out the owner had changed password and it had not been updated. We could have accepted that if the management company had been more accessible and more communicative. It wasn't until Thurs. that we finally got a return call after several emails and phone calls. That person was rather rude telling me everything I needed was in first email sent after booking. WRONG! the emails sent had only info on check-in, etc. with a full page on linen rentals, which we did not use. He kept saying we had the info on all our questions. I did not appreciate him accusing me of not reading material sent, especially when we found othat the info was inaccurate.
Furthermore, I feel their presentation of the property as to beach access and pool access was misleading. Yes, there are 5 pools but it should have been mentioned access was $10 for adults and $8 for kids daily. As to the O.C. beach use. The permit for parking at beach location was $45/day or $150/week, far too unreasonable to take advantage of. We ended up going to Assateague National Park for $25 week pass. So we did find the location somewhat inaccessible to daily beach use. It's a shame the management company was so unavailable when needed and unaccommodating when finally reached.
Emily B.
5 nachten verbleven in augustus 2023
