Fjellsiden. Stepp fra både Whistler og Blackcomb Main Gondolas. Sov opp til 10

Christine, thank you for your feedback. Carleton Lodge is located in the heart of Whistler’s pedestrian-only village. While this means no drive-up luggage access, it is what places guests steps from the gondolas & famous village—something properties with vehicle access cannot offer. The parkade height is clearly disclosed in both the listing & the rental agreement. We encourage all guests to review these details in advance. While you did request additional complimentary parking, no concern about vehicle height was mentioned. Had it been, we would have happily recommended nearby over-height options. The bunk room was accurately disclosed as two bunk beds, single-over-double (four mattresses total), accommodating up to 6 guests. This setup is best suited for children. When your reservation changed shortly before arrival from 2 adults and 3 children to 4 adults and 5 children, we reached out to confirm you were comfortable with the sleeping configuration, including a detailed description. Additional cleaning fees apply when occupancy exceeds two guests per room. As the final guest count differed from the original booking, these costs would normally have been adjusted; however, we absorbed them as a goodwill gesture. Lastly, we were not made aware of any cookware concerns during your stay. Had we been made aware, our management team can typically resolve such matters within hours when properly communicated.