LA PALMERAIE 412- klassifisert 3 *** - BASSENG I BOLIG

Hello, We are truly sorry that you did not find the environment to your liking despite the care we take with our accommodations, and we are surprised by the severity of your rating. The pool hours are clearly stated in the listing, as this is a residence also occupied by people who live and work in the area, so we have to balance rest and meal times. We are very sorry for the inconvenience caused by the construction work, but it was taking place outside the residence, and in this air-conditioned apartment, you only need to close the double-glazed windows to block out the noise. No other tenants reported any disturbance from the construction work, so we honestly could not warn you about it. Following your comment during your stay, we nevertheless alerted the owner, who gave you a discount on your stay even though he was not at all responsible for this situation. We are truly sorry. We do not understand your comment about the cleaning of the air conditioning, which is carried out every year by a professional. This year, the apartment was even repainted and the air conditioning motors were changed. Our agency is in Solenzara, so all you had to do was let us know when you arrived and we would have taken action immediately, as we did with the discount. We still have tenants in this residence and have not received any negative feedback about the environment. We remain at your disposal, of course. We hope, however, that you enjoyed our beautiful region. Best regards, The Santi Expe

Nous vous remercions pour votre commentaire. Nous n'avons pas été prévenu d'un tel problème mais nous ne manquerons pas d'y prêter attention. En espérant que vous avez tout de même passé un agréable séjour. Nous serons heureux de vous accueillir de nouveau sur notre belle île :)