6/10 – Grei
Charles W.
11. august 2023
Likte: Renhold og beliggenheten
Likte ikke: Innsjekking
Great Location- Some Issues
A+ location and place
Received a call driving 16 hours from MA to ask if I knew when I’d arrive. I said, isn’t check in at 4? They stated yes but were wondering what time you’d be in. I confirmed 4:00- arrived at 4:00 and found the house was still being cleaned. We unpacked in the driveway and waited in the yard. Cleaning staff let us know the dryer was broken. When my husband called about the check in issue and broken dryer, the manager stated, “We can talk about canceling”. Where were we supposed to go?!
The pots and pans were scratched and some not so clean.
Bunk beds were uncomfortable and creaky- kids slept on couches.
Sink was clogged in main bathroom and Drano and maintenance couldn’t fix-plumber came and fixed it.
Dryer- maintenance man was told by property management not to go in while we were out on boat rental even though we ok’d his coming to fix. When he did the next day, he had to order parts so I messaged should have a back up like a drying rack which they delivered outside the door. No one knocked to alert that it was there so 2 people home didn’t know it was there to use until husband and I found it outside when arrived home from dinner.
Communication was heavily reliant on my continued checking of VRBO messages which caused a lot of confusion and delays in dealing with issues. Better to call renters.
Love the property but next time not going with this company
Charles W.
Bodde her 7 netter i juli 2023