Adam was prompt in responding to my inquiries. While we did not need to contact him during our stay, I felt that if we needed him he would have been just as quick to respond. We stayed in winter, and the place was still beautiful and off the main strip. If the opportunity comes, we will stay here again, which is the highest praise I can think of. The house was built in the 1800s, so it is not a modern home, but that is one of its greatest charms. It does not have TVs or internet (a plus for us). We brought a hot spot with us, but it was nice to spend time with family and not with the gadgets.