2/10 – Forferdelig
Sandra Y.
10. april 2024
Likte ikke: Renhold, innsjekking, kommunikasjon, beliggenheten, annonsens korrekthet
DO NOT BOOK THIS RENTAL DEAD LISTING
This is a dead listing, do not book!!! I booked and paid for 4 nights in Aug 2023 for our trip end of March 2024. Fast forward to the last leg of our trip Mar 2024 and we did not receive any check in information, so I emailed the property management through VBRO and received no response. Then I called the phone number listed and the woman on the phone proceeded to tell me she is the new property manager and they no longer list with VBRO (as of 3 years ago) only air b and b and that they have no record of my booking. She said it wasn't her fault and that I had to contact VBRO. She was also fairly rude on the phone. So we had to contact VBRO to file a claim and to find last minute accommodations BUT we had to output the money ourselves first and hope to be reimbursed after filing the claim. Someone got our money and I truly do not understand how a listing could remain active for so long accumulating money and dead bookings like this one clearly is. It seems there should be some accountability on both ends... you know your listing is still up, shouldnt YOU be able to take it down?! There is a reason there have been no recent reveiws. Hopefully this gets posted and helps someone from having the same hassle we did!! CANCEL NOW IF U HAVE BOOKED THIS LISTING!!!
Sandra Y.
Bodde her 4 netter i mars 2024