I am writing this review after waiting months to get my money back. There was a group of four of us that was supposed to stay at this place in October 2023. The place was a wreck when we arrived. Animal hair all over the couch. There was a rip in the couch that had been sewn together. Trash all over the floor. The upstairs beds were unmade and the bathrooms had wet towels and trash. Clearly, the housekeeping had not been done before our arrival. I contacted the owner right away. He told me that the cleaning company did not know that they needed to clean the place before our arrival. I do understand that these things happen. But there was no way that we were going to be able to stay at this place after what we had seen. I told the owner that I wanted a refund. He was not happy to hear that, but he did agree to give me a refund. We ended up having to get a hotel in downtown Cleveland last minute and spend over $1000 to have a place to stay for the weekend because of this. The owner later told me that I would have to contact VRBO Directly to get my refund. I wasted all my time trying to talk to the VRBO representatives. VRBO said there was nothing they could do, and that the owner had to refund my money himself at his own discretion. He refused. He blocked my phone number.
Needless to say, my money was never refunded back to me. I never stayed at this place due to its uninhabitable environment. My money was stolen from me. Disgusted to say the least.