Privat basseng, hotellservice & få skritt til stranden

Dear Mrs. Kendra, We are sorry that you had this “terrible” experience during your stay and we will consider your comments to improve our service, bad reviews always helps us to be better. Nonetheless, we are extremely happy that you won´t stay with us again. Daniela was never rude to any member of your family. She even went to the property 5 times because you didn’t knew how to use things like the TV or the A/C and was very patient while she showed you how they worked more than twice. You even made her go at 10:00 pm to turn on the A/C. Internet worked fine. You didn´t remember your Netflix password and that’s different. Daniela had to connect one of our personal accounts. The pool temperature…is a result from the sun´s heat. Unfortunately we can´t do anything about it. Electric problem…this is the only real problem you had, because you decided NOT to follow the rules and keep the A/C with windows and doors open during ALL your stay and yes, there was an electric overload at 10:00 PM, which Daniela addressed the same night with an electrician that couldn´t fix it but it was fixed the next morning. Regarding the $100 usd …that’s because before that, you made us go to the house for so many boloney issues, that to be honest, we thought you had broke down something again. We even gave you a re fund for this inconvenience. You DID send a groceries list WITH Qty and sizes and that’s exactly what you got. We have the email as proof and believe me, we don´t eat from the left overs, your comment is kind of racist. The kitchen cabinet doors where new and even if the Chefs broke them, they were under your responsibility. We didn´t charged you any cent for this. Trash disposal…you didn´t followed instructions again and we even guided your Father in Law to the place you had to put it in. We do not use vinegar to clean but we do follow up special procedures because of Covid 19 and products don´t smell like it. The stove works perfectly but we suspect you didn´t know how to use it. The trampoline is away from the house. We don´t have enough towels if you take 2 showers per day and want a clean towel per shower. You just needed to ask for more, normally 1 set works for our guests and we change them during the house keeping service in a stay. We do have all the emails, text messages and call records that you exchanged with us. We never disappeared and we did solved your problems. We truly thank you for your malicious stay and review, we have learned a lot. Best Regards.

Hello Danielle, we really appreciate your comments and we are glad that overall you had a good time. We will check out the smell and that A/C :) thank you for letting us know. Hope to see you back soon in Cabo!!