2/10 – Forferdelig
Kelley W.
5. september 2024
Likte: Renhold, innsjekking og beliggenheten
Likte ikke: Kommunikasjon og annonsens korrekthet
Horrible
The listing is not accurate. There is no king bed. I specifically booked the room for a king bed. The bed was the worst bed I have ever slept on. We had to spend more money on a mattress topper just to be able to sleep on the bed. Vacsa did not offer us anything to make the bed more comfortable. The bedroom was loud. The ac was not working properly and would not turn off at all. It ran non stop four days. We informed vacasa immediately and they did nothing but give us the run around. Two days later they sent a service technician who said the building was feeding hot water running into the unit which is making the unit stay hot and not cool properly.. the technician stated “I’m surprised the whole building isn’t having issues.” The technician showed me the pressure readings on the gauges and told me to feel the hose which was extremely hot. Vacsa lied to me and said the vendor reported the unit was running properly and nothing was wrong with it. I called the vendor personally who told me they sent over a written report with their invoice explaining the high pressure and the high temperature. Vacasa Still refuses to do anything to remedy the situation. I asked to contact the owner and was denied. Do not book this location. You will be highly disappointed. This was not how we expected to spend our vacation. Vacasa is the worst management company I have ever dealt with. They do not put customer service at the top of their list. Lousy company and lousy stay at this place.
Kelley W.
Bodde her 4 netter i september 2024
