After check in, we realized the sofa bed/futon that was mentioned on the ad when I booked it, was not available. It was just a regular small couch. I reached out to the host, who basically told me the house sleeps 4 so why would I inquire about a futon. I booked specifically a house with a futon so my husband can sleep on it while me and the kids sleep on the bed. She wouldn't find a solution so VRBO gave us 1 night stay at hotel and the host refused to listen to VRBO and issue a refund. My husband slept on the floor for 3 nights and nothing was done.
When we left, we cleaned out our garbage, started the dishwasher and just left the beds unmade. Host took out frozen foods and a pot claiming we left the house a 'mess'. Very glad I took video proof before we left. The one room also smells very musty/moldy, both my kids got sick. The situation could of been professionally handled but very disapointed in the host's reponse. Definetly do not recommend for families