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Hotel Puerta Roja Reforma

Apartments with kitchens, a short walk to Paseo de la Reforma

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Photo gallery for Hotel Puerta Roja Reforma

Exterior
Terrace/patio
Room
Bathroom
Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Washer
  • Pet-friendly
  • Kitchen
  • Free WiFi
S$126
includes taxes & fees
27 Oct - 28 Oct

Explore the area

View in a map
  • Place, Paseo de la Reforma
  • Place, U.S. Embassy
  • Place, Angel of Independence Monument
  • Airport, Mexico City (MEX-Mexico City Intl.)

Choose your unit

View all photos for Exclusive Apartment

Room

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon

View all photos for Design Apartment

Room

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Comfort Apartment

Room

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Standard Loft

Room

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Elite Apartment

Room

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed and 1 Queen Sofa Bed

View all photos for Luxury Apartment

Room

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon

View all photos for Business Apartment

Room

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Twin Futon

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About the area

Mexico City

Reforma, a neighbourhood in Mexico City, is home to Hotel Puerta Roja Reforma . Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and travellers looking to shop may want to visit Paseo de la Reforma and Antara Polanco. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.
View more Apartments in Mexico CityOpens in a new window

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.3 km
  • U.S. Embassy - 3 min walk - 0.3 km
  • Reforma 222 - 5 min walk - 0.5 km
  • Angel of Independence Monument - 7 min walk - 0.6 km
  • Monument to the Revolution - 19 min walk - 1.6 km

Getting around

  • Mexico City Buenavista Station - 4 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Balboa Pizzeria - ‬1 min walk
  • ‪KOKU - ‬2 min walk
  • ‪Taquería Gabriel - ‬1 min walk
  • ‪Les Moustaches - ‬1 min walk
  • ‪El Ronquillo - ‬2 min walk

About this property

Hotel Puerta Roja Reforma

Apartments with kitchens, a short walk to Paseo de la Reforma
Concierge services and laundry facilities are available at this smoke-free apartment building. Each apartment features a washing machine and a kitchen with a fridge, an oven and a microwave. Guests can appreciate conveniences, such as 2 bathrooms and an electric kettle, and other amenities include free WiFi and a TV.
Hotel Puerta Roja Reforma offers 2 accommodations with a hairdryer and an iron/ironing board. Guests can surf the web using complimentary wireless Internet access. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers and microwaves.

Amenities

Kitchen
Washing machine
Pet-friendly
Free WiFi

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of MXN 1000, per pet, per week, plus a one-off cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 250.0 per night

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus a one-off MXN 1000 cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Is Hotel Puerta Roja Reforma pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 5000 per stay and a fee of MXN 1000 per pet, per week. A cleaning fee of MXN 1000 also applies.

What time is check-in at Hotel Puerta Roja Reforma ?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Puerta Roja Reforma ?

Checkout is at 10:00 AM.

Where is Hotel Puerta Roja Reforma located?

Located in Reforma, this apartment building is within a 5-minute walk of U.S. Embassy and Paseo de la Reforma. Angel of Independence Monument and Monument to the Revolution are also within 1 mile (2 km). Insurgentes Station is 13 minutes by foot and Sevilla Station is 16 minutes.

Reviews

Hotel Puerta Roja Reforma Reviews

8.0

Very good

7.8/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

7.8/10

Communication
Rating 10 - Excellent. 15 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 3 out of 34 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025

6/10 Okay

LOUISAR

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025

2/10 Terrible

Rene

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024

10/10 Excellent

ramon

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jul 2025

8/10 Good

Emilia

Liked: Cleanliness, property conditions & facilities, communication
Muchos mosquitos (zancudos) ventilador muy frágil que debías poner la maleta iniciaba a avanzar me aloje con 1 niño de 12 años y la segunda cama está en alto colgada de alambres de acero sin embargo peligroso para el u otra persona éramos 2 mujeres 1 niño y bueno siempre el alojarte fuera de tu casa es desoroentarte tantito a tu esoacio
Stayed 3 nights in Jul 2025

6/10 Okay

Maria

Liked: Cleanliness, amenities, communication
El concepto es muy bueno, y el edificio y los departamentos muy bonitos y de muy buen tamaño, y la ubicación es excelente. Desafortunadamente hubo un par de detalles por las cuales no puedo calificar mejor, y que pienso son cosas muy fáciles de resolver. La ropa de cama y las toallas estaban excesivamente maltratadas, la sobrecama rasgada en varias secciones, al igual que las sábanas. Las almohadas estaban extremadamente usadas o viejas, ya casi sin relleno. Las toallas estaban muy manchadas, y dos incluso rotas. Solamente porque se notaba que estaban muy limpias fue que no pedimos cambio y decidimos usar todo tal cual como estaba. El tapete del baño daba muy mala impresión, ya que estaba manchado por cloro. En uno de los cuartos había una gotera que se veía que ya tenía tiempo, ya que caía el agua sobre un buró que estaba visiblemente maltratado por el agua, y en esa esquina, la pared tenía un cultivo de moho impresionante por la humedad de esa gotera. Ese mismo cuarto tiene un baño muy pequeño, y la pared tenía mucho moho también, se entiende por lo pequeño y encerrado, pero creo que ese moho en la pared se puede lavar y cubrir con una mano de pintura. El segundo día había varias goteras por la lluvia y de inmediato respondieron y arreglaron el problema al siguiente día. Mi sugerencia para esta propiedad es que inviertan en ropa de cama y baño, y en dar mantenimiento continuo a lo que pueda dañar la humedad.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ricky

Liked: Cleanliness, property conditions & facilities
Todo accesible y de buena zona de ubicación segura.
Stayed 3 nights in Jun 2025

8/10 Good

Enrique

Liked: Room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Ivan Israel

Liked: Cleanliness, amenities, property conditions & facilities, communication
bonito el lugar, la zona muy comoda,
Stayed 1 night in May 2025

8/10 Good

Juan Jose

Liked: Cleanliness, amenities, property conditions & facilities
La ubicación está excelente. Hay acceso a estacionamiento pero es con cargo adicional. Se debería mencionar en la página. Hace falta un poco de control con los vecinos. El último día de nuestra estancia llegaron vecinos bien ambientados a las 3 am a seguirle. Solo pude dormir con audifonos.
Stayed 2 nights in May 2025

8/10 Good

Rafael

Liked: Cleanliness, communication

Muy bueno, pero espacio limitado.

Tomen en cuenta que aun cuando se llama Hotel, esperamos una recepción, personal de limpieza y ciertas otras cosas, aqui es entrada autonoma y nadie registra tu check in ni check out, no es malo ni negativo pero te crea una falsa realidad. El lugar esta muy bien ubicado, a pocos metros de principales lugares de CDMX, el lugar está muy limpio y bien mantenido. El loft que nos tocó es un mono ambiente con una genialidad de distribución pero muy pequeño, la cama principal es como una gaveta (muy genial) pero al sacarla uno tiene que mover una mesa que sirve de centro y el unico lugar donde ponerla es justo frente a la puerta de entrada, por lo que bloquea el acceso. La segunda cama es una individual que queda en el techo con acceso a través de una escalera, esa cama resulta limitante si la persona que la va a usar es un adulto mayor o si es un niño muy pequeño, si eres muy alto tampoco es recomendable porque te darias con el techo. Si colocas la escalera tambien limitas el acceso a la puerta principal por lo que si ocurre alguna emergencia estas bloqueando el acceso a la salida. El loft esta muy bien equipado, la cocina, utensilios, toallas, refri pequeño y todo para la estancia. El otro punto es que si bien esta excelentemente ubicado, la habitacion da justo a la calle, por lo que los ruidos del exterior se escuchan en vivo dentro de la habitación. Para ir en pareja en corta estancia esta recomendable.
Stayed 3 nights in Apr 2025

10/10 Excellent

viky

Liked: Cleanliness, amenities, property conditions & facilities, communication
UN LUGAR MUY SEGURO PARA HOSPEDARSE
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, communication
Nuestra estancia fue corta y todo fue excelente desde la llegada hasta la salida sin duda volveríamos al lugar
Stayed 2 nights in Mar 2025

10/10 Excellent

Elodia Margarita

Stayed 2 nights in Feb 2025

4/10 Poor

Rodolfo

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hay un edifico en construcción justo al lado de esta propiedad. Así que el ruido de construcción empieza a las 6:55 am.. y no puedes ni hacer llamadas dentro del departamento por el ruido. Durante mi estancia - hubo algún bar (o fiesta?) con música y gente gritando hasta 3am. Cancele mi estancia aquí; antes de lo estimado.
Stayed 3 nights in Feb 2025

10/10 Excellent

Eduardo Daniel

Liked: Cleanliness, property conditions & facilities, communication
Solo temas de ruido por la zona, pero todo bien fuera de eso
Stayed 3 nights in Dec 2024

2/10 Terrible

Leonel

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No me gustó, al llegar me di cuenta que no era tan amplio como parecía en las fotos, sin embargo, fuera del tamaño, las condiciones no eran adecuadas: el sanitario de la recámara principal tenía una fuga, del baño de la sala también estaba mojado el piso. Una luz de la recámara principal parpadeaba constantemente y molestaba mucho encender esa luz y prenden juntas las dos luces de esa recámara, la funda de la almohada de la recámara secundaria tenía un hoyo (mal aspecto), de las 4 sillas del comedor 2 estaban rotas (al sentarte quedaban inclinadas), otra estaba muy sucia la tela y el aspecto era malo y no daban ganas de sentarse en ella, la cuarta no la usé ni la revisé. La toalla café de salida de baño tenía varias manchas muy visibles como de cloro, la verdad muy mal aspecto de la toalla. El calentador de paso del agua caliente hacía mucho ruido cada vez que alguien usa alguna llave en algún baño. El departamento lo renté para 5 y la capacidad anunciada es de 6 huéspedes, sin embargo, solo hay 1 cama king y dos individuales, no hay donde más dormir y si así fuera que el sofá de la sala se puede usar, no había ropa de cama para el sofá. El comedor era de 4 sillas solamente, ¿cómo sentarías a 6 en ese lugar? Definitivamente desilusionado en insatisfecho que esa primera noche me fui de ahí y me quedé en el City Express Reforma El Ángel, mucho mejor.
Stayed 3 nights in Jan 2025

8/10 Good

JOSE MANUEL

Disliked: Cleanliness
El lugar estaba sucio, le hace falta mantenimiento, toallas percudidas y sábanas rotas, por el precio esperaba algo mejor, necesitan darle mantenimiento y reforzar limpieza
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
Muy agradable el lugar, el departamento muy confortably y bien equipado, y la facilidad de entrar con las claves de acceso
Stayed 2 nights in Dec 2024

8/10 Good

Leonel Alejandro

Liked: Cleanliness, amenities, room comfort, communication
Stayed 8 nights in Sep 2024

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities, communication
Excelente todo. Volvere sin duda.
Stayed 1 night in Mar 2024