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Hotel Puerta Roja Reforma

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Exterior
Terrace/patio
Room
Bathroom
Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Pet-friendly
  • Free Wi-Fi
S$116
includes taxes & fees
20 Mar - 21 Mar

Explore the area

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17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Choose your unit

View all photos for Exclusive Apartment

Room

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon

View all photos for Design Apartment

Room

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Comfort Apartment

Room

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Standard Loft

Room

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Elite Apartment

Room

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Queen Sofa Bed

View all photos for Luxury Apartment

Room

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon

View all photos for Business Apartment

Room

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Single Futon

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About the area

Mexico City

Reforma, a neighbourhood in Mexico City, is home to Hotel Puerta Roja Reforma . Paseo de la Reforma and Avenida Presidente Masaryk are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chapultepec Park and Alameda Central. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.
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What's nearby

  • Paseo de la Reforma - 3 min walk - 0.3 km
  • U.S. Embassy - 3 min walk - 0.3 km
  • Reforma 222 - 5 min walk - 0.5 km
  • Angel of Independence Monument - 7 min walk - 0.6 km
  • Cibeles Fountain - 14 min walk - 1.2 km

Getting around

  • Mexico City Buenavista Station - 4 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Balboa Pizzeria - ‬1 min walk
  • ‪Koku - ‬2 min walk
  • ‪Les Moustaches - ‬1 min walk
  • ‪Taquería Gabriel - ‬1 min walk
  • ‪Club Millésime - ‬2 min walk

About this property

Hotel Puerta Roja Reforma

Concierge services and laundry facilities are available at this smoke-free apartment building. Each apartment features a washing machine and a kitchen with a fridge, an oven and a microwave. Guests can appreciate conveniences, such as 2 bathrooms and an electric kettle, and other amenities include free WiFi and a TV.
Hotel Puerta Roja Reforma offers 2 accommodations with a hairdryer and an iron/ironing board. Guests can surf the web using complimentary wireless Internet access. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers and microwaves.

Amenities

Kitchen
Washing machine
Pet-friendly
Free WiFi

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of MXN 1000, per pet, per week, plus a one-off cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 250.0 per night

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus a one-off MXN 1000 cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Is Hotel Puerta Roja Reforma pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 5000 per stay and a fee of MXN 1000 per pet, per week. A cleaning fee of MXN 1000 also applies.

How much does it cost to stay at Hotel Puerta Roja Reforma ?

As of 17 Mar, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta Roja Reforma on 20 Mar, 2026 start from S$116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Puerta Roja Reforma ?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Puerta Roja Reforma ?

Checkout is at 10:00 AM.

Where is Hotel Puerta Roja Reforma located?

Located in Reforma, this apartment building is within a 5-minute walk of U.S. Embassy and Paseo de la Reforma. Angel of Independence Monument and Monument to the Revolution are also within 1 mile (2 km). Insurgentes Station is 13 minutes by foot and Sevilla Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Hotel Puerta Roja Reforma Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 26 out of 58 reviews
Rating 8 - Good. 14 out of 58 reviews
Rating 6 - Okay. 12 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 3 out of 58 reviews

8.0/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Check-in

7.8/10

Communication

8.0/10

Listing accuracy

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025

6/10 Okay

VICENTE

Liked: Cleanliness, communication
Area OK
Stayed 4 nights in Oct 2025

8/10 Good

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025

6/10 Okay

CHANEL

Liked: Communication
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, communication
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025

6/10 Okay

LOUISAR

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025

2/10 Terrible

Rene

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024

10/10 Excellent

Garmendia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitación pequeña pero con todo lo que se necesita para una estancia cómoda y de fácil acceso
Stayed 1 night in Nov 2025

6/10 Okay

Hernan

Liked: Cleanliness, property conditions & facilities, communication
a una cuadra de la reforma, a cuadras de restaurantes, taquerias, tiendas de conveniencia 24 hrs, muy seguro todo
Stayed 5 nights in Nov 2025

10/10 Excellent

Majo

Liked: Cleanliness, amenities, property conditions & facilities, communication
todo fue perfecto, la llegada fue autónoma y todo en orden
Stayed 2 nights in Oct 2025

10/10 Excellent

Conrado

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es una buena opción para viaje de placer o negocios. Está muy bien ubicado
Stayed 2 nights in Oct 2025

8/10 Good

Alejandro

Liked: Communication
Disliked: Cleanliness
Necesita mucha limpieza y corregir los temas de humedad. Muchísimas telarañas, polvo y descuido.
Stayed 3 nights in Oct 2025

6/10 Okay

RAMON

Liked: Cleanliness, communication

Muy bonito, pero muy ruidoso.

En la página de hoteles.com dice que el hotel cuenta con estacionamiento en propiedad, previa solicitud. Escogí el hotel por este motivo. Cuando hablé para reservar, me dijeron que no tenían estacionamiento. Entonces ya no viajé en coche. Cuando llegamos, resultó que si había algún cajón disponible. El "hotel" funciona como AirB&B. No es propiamente un hotel. No tiene servicio de limpieza en las habitaciones. Nos asignaron el "Departamento G". Nefasto. La habitación más incómoda y ruidosa en la que he estado en toda mi vida. Desde las 5.30 am empieza el ruido de gente, motos, coches en el estacionamiento de la BMV (enfrente) y la ventana de la habitación da directamente a la calle. Llamé al contacto y pedí cambio. Me respondió que no tenían disponibilidad. Después llegó Eduardo y me acerqué con él, pensando que era con quien yo había hablado. No era así, pero él sí me ofreció el cambio de habitación previo pago extra.
Stayed 7 nights in Sep 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Había de todo cerca y todo muy ameno, el señor que está en la propiedad muy amable en todo momento
Stayed 5 nights in Oct 2025

2/10 Terrible

Mariano Jose

Disliked: Cleanliness, room comfort, communication
El manejo del proceso de entrada y la comunicación fue muy escueta y no acorde a lo esperado Antes del check in pedí cambio de fechas y resultó que nunca hay fecha disponible
Stayed 4 nights in Sep 2025

8/10 Good

Maria

Liked: Communication
Están construyendo al lado y es demasiado ruido no puedes descansar
Stayed 5 nights in Sep 2025

6/10 Okay

Lea

Liked: Communication
Disliked: Room comfort

Muy buena

El lugar está súper bien ubicado, sien embargo es mucha la claridad que entra en la suite que rentamos y el ruido es molesto, sin embargo nos atendieron muy bien y el anfitrión nos solucionó el tema del ruido y la claridad para que nuestra estancia fuera la mejor, siempre. Muchas gracias Gabriel!
Stayed 7 nights in Aug 2025

8/10 Good

FRANCISCO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Su estilo es unico
Stayed 6 nights in Aug 2025

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buena opción
Stayed 7 nights in Jul 2025

8/10 Good

Emilia

Liked: Cleanliness, property conditions & facilities, communication
Muchos mosquitos (zancudos) ventilador muy frágil que debías poner la maleta iniciaba a avanzar me aloje con 1 niño de 12 años y la segunda cama está en alto colgada de alambres de acero sin embargo peligroso para el u otra persona éramos 2 mujeres 1 niño y bueno siempre el alojarte fuera de tu casa es desoroentarte tantito a tu esoacio
Stayed 3 nights in Jul 2025

6/10 Okay

Maria

Liked: Cleanliness, amenities, communication
El concepto es muy bueno, y el edificio y los departamentos muy bonitos y de muy buen tamaño, y la ubicación es excelente. Desafortunadamente hubo un par de detalles por las cuales no puedo calificar mejor, y que pienso son cosas muy fáciles de resolver. La ropa de cama y las toallas estaban excesivamente maltratadas, la sobrecama rasgada en varias secciones, al igual que las sábanas. Las almohadas estaban extremadamente usadas o viejas, ya casi sin relleno. Las toallas estaban muy manchadas, y dos incluso rotas. Solamente porque se notaba que estaban muy limpias fue que no pedimos cambio y decidimos usar todo tal cual como estaba. El tapete del baño daba muy mala impresión, ya que estaba manchado por cloro. En uno de los cuartos había una gotera que se veía que ya tenía tiempo, ya que caía el agua sobre un buró que estaba visiblemente maltratado por el agua, y en esa esquina, la pared tenía un cultivo de moho impresionante por la humedad de esa gotera. Ese mismo cuarto tiene un baño muy pequeño, y la pared tenía mucho moho también, se entiende por lo pequeño y encerrado, pero creo que ese moho en la pared se puede lavar y cubrir con una mano de pintura. El segundo día había varias goteras por la lluvia y de inmediato respondieron y arreglaron el problema al siguiente día. Mi sugerencia para esta propiedad es que inviertan en ropa de cama y baño, y en dar mantenimiento continuo a lo que pueda dañar la humedad.
Fachada
Sobrecama rasgada
Fundas de almohadas rotas, almohadas aplastadas, viejas y casi sin relleno.
Humedad en paredes (recámara)
Stayed 5 nights in Jun 2025

10/10 Excellent

Ricky

Liked: Cleanliness, property conditions & facilities
Todo accesible y de buena zona de ubicación segura.
Stayed 3 nights in Jun 2025