2/10 (非常に不満)
Virginia
2025 年 10 月 29 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
It’s called the Belmont Hotel on all the travel sites but when you get there, they say through the phone that it’s called Vacasa. This hotel is not open when you peek inside the windows of the hotel and front desk and no one around to assist.
We had numerous calls trying to get someone to help us and everyone informed us they couldn’t help us until 4 o’clock when we could use a code that would be emailed to us privately to get into the hotel. Then we would need additional codes to get into a room.
When we asked other vendors about the hotel, they all told us that it’s run from outside of country. When we called and actually got somebody on the phone, accents were very difficult to understand, and they were very impatient. We asked if we could park our car because we had arrived a few hours earlier and they told us that we have to pay for street parking.
Little did I know until after I booked the hotel it was booked by the hotel through Expedia. I would’ve never booked through them had I known this. I was with two sisters that had traveled across country to visit me and I was so happy to take them up to Port Townsend in Washington state. It was a horrible experience and if you find yourself stranded, the Palace Hotel across the street is wonderful.
Virginia
Virginia
2025 年 9 月に 1 泊滞在