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Aparthotel

HOTEL MASTAY jingumichi

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Room
Property entrance
Room
Reception
Bathroom

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Kitchen
  • Washer/dryer
  • Air-conditioning
  • Full-service spa
  • Free Wi-Fi
The current price is £93
additional charges may apply
22 Jun - 23 Jun

Explore the area

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Higashiyamaku Ebisucho 159, Kyoto, Kyoto, 605-0033
  • Place, Heian Shrine
    ‪8 min walk‬
  • Place, Yasaka Shrine
    ‪10 min walk‬
  • Place, Shijo Street
    ‪12 min walk‬

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Frequently asked questions

Is HOTEL MASTAY jingumichi pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at HOTEL MASTAY jingumichi?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at HOTEL MASTAY jingumichi on 22 Jun 2026 start from £93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at HOTEL MASTAY jingumichi?

Limited spots are available.

What time is check-in at HOTEL MASTAY jingumichi?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at HOTEL MASTAY jingumichi?

Checkout is at 11:00 AM.

Where is HOTEL MASTAY jingumichi located?

Located in Higashiyama Ward, this spa aparthotel is within a 15-minute walk of Chion-in Temple, Shijo Street and Pontocho Alley. Kawaramachi Street and Nishiki Market are also within 1 mile (2 km). Higashiyama Station is only a 3-minute walk and Keage Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 35 out of 39 reviews
Rating 8 - Good. 1 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Check-in

9.2/10

Communication

10/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, communication
We had an excellent stay, room was extremely large, very clean and the bathroom was amazing!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Berkeley

Staff were extremely professional, courteous, and welcoming!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

J Tyler

Liked: Cleanliness, amenities, communication
Room was super clean, well appointed, and in perfect order. Neighborhood is excellent for walking, eating, and very close to multiple subway and bus lines. 11/ 10 will stay again.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Lazaro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Laundry in the room was amazing. Super helpful staff. Amazing spot with lots to do around.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities
I loved this hotel. It had the best bathtub I have ever used in Japan. The layout of the room was great. It was very quiet and the bed was very comfortable. I highly recommend this hotel!
Self filling bath
Wet room
Living/dining room
Combo washer dryer was great
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, room comfort, communication

Kyoto Family Vacation

We truly enjoyed our stay at Hotel Mystay. The staff was super friendly and accommodating, the room fit our family if 6 perfectly and the Hotel is in a great location!
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Jenna

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great stay in Kyoto. The room was huge which was a nice change compared to our other stays. The washer and dryer in the room was also a nice touch. Walkable to temples, shops and restaurants. I would stay here again
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, amenities, communication
Amenities - well stocked. Service - the check in process was smooth with the FO Team being friendly and accommodating. Location - within walking distance to our halal eateries, so its not a problem. Area - Lawson is a must visit everyday.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Inesa

Liked: Amenities
Lovely hotel, with polite and helpful staff. Really useful to have a washing machine in the room. Beds were comfortable and the shower had warm water.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities, communication
We are a family of four, three adults and one older teen. We really enjoyed our stay at this property. Fantastic amenities in the rooms and the location was amazing. Highly recommend for your trip to Kyoto
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

HUI MIN

Liked: Cleanliness, room comfort, communication

Great Stay

Very spacious and comfortable space, well-equipped for daily life, great location
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen. The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Soesani

Liked: Cleanliness, amenities, property conditions & facilities
The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were a little surprised how well this hotel was rated. It wasn't bad, just not as exceptional as the ratings reflect. There were only 2 pillows in the room, and when I ask for more the staff informed me there were none. At a hotel? No pillows? The room was clean enough, but not spotless. There were dirty spots on the carpet and visible dust on furniture. However, it's not a bad place. So it's tricky to rate. The location is great and it's quiet and safe. The room is spacious for Japanese standards and the shower is amazing. It was wonderful having our own washing machine. There was no iron however.
Stayed 5 nights in Nov 2025
Verified

2/10 Terrible

Igor

Disliked: Cleanliness, property conditions & facilities, communication
At first glance the room looked clean but it was so dusty that if you touched the curtains you would get dust in your eyes! We got so sick in that room due to high dust! There are rips in the carpeting! The pillows are like rocks! I took a pot out of the draw to make pasta for my kids, the bottom on the outside was covered in grease! We were paying double the rate that other guests were paying, we spoke to them about upgrading us since we were paying top dollar, they were not interested and appeared to be hostile! I don’t like this hotel but we loved all the other hotels we stayed in in Japan
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Communication

Over-rated establishment

On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it. Staff are able to assist with restaurant reservarions, transportation, and luggage courier services. A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Boon Jun

Liked: Cleanliness, amenities, property conditions & facilities, communication
A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful. However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Catherine

Liked: Amenities, property conditions & facilities, communication
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, communication
Muy recomendado. El personal súper amable, el hotel muy pequeño pero muy limpio y funcionó perfecto para 4 personas
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ふみとし

Liked: Cleanliness, amenities, property conditions & facilities, communication
部屋はとてと綺麗に掃除されていて、設備も新しく快適に過ごせました。部屋に説明された椅子も座りやすかったです。また利用したいです。
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Aiko

室内は清潔。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

YUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
2度目の宿泊になりますがスタッフの方々がとても親切だと思うし、部屋も広々としているのでゆっくりくつろげます
Stayed 1 night in Jun 2025

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