My 2 big disappointments are, number one, the Starbucks, I was very excited to have a Starbucks in the building, so I didn't bring coffee or buy it for the room. The first day I went down and ordered a small black coffee with 2 shots of flavor. I paid 5.05 for this coffee, which is expensive but I figure it's Starbucks and I'm on vacation.
The 2nd day I go down, and I take my 5.05 with me, but then I see the cold drinks and I order a cold coffee thing with flavor (small). She said the total was 10.00 and some change; I was like, for a small? I said no, I won't pay that for coffee, so I said just give me the same as I had yesterday small black coffee with 2 shots of flavor. She then tells me it's 7.00 and some change, I'm like What???? Yesterday it was 5.05; she said yes but we charge for the extra flavor, (which I got the day before too. I said Forget it, I'm not paying over 7.00 for a small black coffee I was very disappointed. We had to go drive to McDonald's to get coffee! I feel like she was pocketing money..
The second issue was the bar outside, I walked up one day and ordered a brownie sunday with ice cream and chocolate syrup, the lady says okay but it will be about 15 minutes I am short workers today, she then she proceeded to take my money, after 15 minutes was up I walked up to ask about it and she acted very put out and said it will be a while. (Meanwhile, my husband and I were watching her make specialty drinks in the mixer for all kinds of other customers that were after me!!!, I understand if you are short-staffed, but don't take someone's money if you can't fill the order. I asked for my money back; I didn't have an hour to wait for this. And I feel like it was very rude to wait on others before taking care of me. Because of these two issues, we will not be back
I was very excited about the Starbucks and the bar before going; people are on vacation and want to be waited on and not ripped off,
Everything else was fine.
I will mention that having to leave your d.l for the luggage cart was a bit much, I have never had to do that before. thanks