We stayed July 25-29 and had booked Apartment 5 specifically for its balcony, paying accordingly. Due to a key mix-up at check-in, we were placed in Apartment 4 instead, which has no balcony. We weren't moved into the correct apartment until our final night, meaning we had almost no opportunity to actually use the balcony we'd paid extra for before our early flight the next morning. We were not reimbursed for the price difference between the balcony apartment we paid for and the standard apartment we actually stayed in for most of the trip.On top of that, when we were relocated between apartments, staff told us they would transfer our items from the counter into the fridge in Apartment 5. This didn't happen, and those items (a reusable grocery bag and about 25 of groceries, roughly 35 total) went missing and were never recovered, despite asking restaurant/property staff to check. The move itself also disrupted other guests staying nearby on our first night.When we raised this with the property, they offered a wine and cheese platter as a gesture of goodwill. We appreciated the gesture, but it didn't come close to making up for paying for a balcony apartment we barely got to use, the inconvenience of the switch, or the value of what went missing.The location itself is convenient, and the building is nice, but we are extremely disappointed with how our stay was handled overall.