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Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!

Galeria de fotos de Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!

Área de estar
Vídeo da propriedade
Cozinha privada
Sala de jogos
Terraço/pátio

Avaliações

9,6 de 10
Extraordinária
3 quartosMais de 3 banheirosAcomoda 8 pessoas

Comodidades populares

  • Banheira de hidromassagem no local
  • Aceita animais de estimação
  • Cozinha
  • Ar-condicionado
  • Churrasqueira
  • Sacada

Explore a região

Confira no mapa
Big Bear City, CA
  • Place, Big Bear Alpine Zoo
    ‪13 min de caminhada‬
  • Place, Big Bear Mountain Resort
    ‪2 min de carro‬
  • Place, Campo de Golfe Bear Mountain
    ‪3 min de carro‬
  • Airport, San Bernardino, CA (Aeroporto Internacional de SBD-San Bernardino)
    ‪71 min de carro‬

Quartos e camas

3 quartos (acomoda 8 pessoas)

Quarto 1

1 cama Queen

Quarto 2

2 beliches solteiro

Quarto 3

1 cama King

Quarto 4

1 cama King

3 banheiros, 1 lavabo

Banheiro 1

Vaso sanitário

Banheiro 2

Vaso sanitário · Apenas chuveiro

Banheiro 3

Vaso sanitário · Apenas chuveiro

Banheiro 4

Vaso sanitário · Apenas chuveiro

Espaços

Deque ou pátio
Cozinha
Sacada
Área de jantar separada
Espaço para refeições

Sobre esta propriedade

Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!

Escape to the charming Hilltop Haven, a traditional Big Bear cabin nestled in the picturesque Moonridge neighborhood. With stunning mountain and lake views, this cozy retreat offers the perfect blend of relaxation and entertainment for your mountain getaway.

★★ Highlights ★★

✓ Location: Moonridge neighborhood with mountain and lake views.

✓ Outdoor Relaxation: Hot tub, large covered deck, and propane barbecue.

✓ Entertainment: Foosball table, brand new 60-game PacMan console game table.

✓ Comfort: Air conditioning, flat-screen TVs with cable, and modern amenities.

★★ Living Areas ★★

✓ Living Room: Enjoy cozy evenings by the natural stone front wood-burning fireplace while watching your favorite shows on the large flat-screen TV, all with breathtaking views of the surrounding mountains.

✓ Kitchen & Dining: The well-equipped kitchen features a gas range, microwave, dishwasher, and coffee pot, making it ideal for preparing meals and snacks. Gather around the dining table for family meals or game nights, and enjoy grilling on the propane barbecue on the deck.

★★ Bedrooms ★★

✓ Master Bedroom (Middle Level): Features a California King bed, TV with cable, access to a large covered deck, and a private 3/4 bathroom.

✓ Second Bedroom (Middle Level): Offers another California King bed, TV with cable, and access to a full bathroom.

✓ Third Bedroom (Lower Level): Contains a Queen bed and TV with cable.

✓ Additional Sleeping: Two twin-over-twin bunk beds are available in the main area for extra guests.

★★ Entertainment Area ★★

✓ Foosball Table & PacMan Console: Enjoy the brand new 60-game PacMan console game table for endless fun and friendly competition.

✓ TV: An additional flat-screen TV with cable is available in the entertainment area.

✓ Hot Tub: Relax in the backyard hot tub after a day of adventure, soaking in the serene mountain atmosphere.

★★ Amenities ★★

✓ Comfort: Air conditioning, flat-screen TVs with cable, and laundry facilities.

✓ Kitchen Essentials: Equipped with a gas range, microwave, dishwasher, and coffee pot for convenient meal preparation.

✓ Outdoor: Enjoy the hot tub, propane barbecue, and large covered deck for relaxation and dining.

✓ Entertainment: Foosball table and brand new 60-game PacMan console game table provide plenty of options for indoor fun.

★★ Make Hilltop Haven Your Next Big Bear Escape! ★★

Whether you're looking to unwind in the hot tub, enjoy a game night, or simply soak in the mountain views, Hilltop Haven offers a delightful retreat for your Big Bear Lake vacation. Book your stay today and experience the best of mountain living!


2020-01353

  ||Permit Number #2020-01353|| Important: Dear Traveler, you will be charged with USD 200 in case you include a Pet in your reservation as a Refundable Damage Deposit for Pets.

Adicione as datas e descubra os preços

Propriedades semelhantes

Área da propriedade
Moonridge cabin + treehouse + hot tub + pool table
Upper Moonridge
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
10.0 de 10, Extraordinária, (7 avaliações)
Moonridge cabin + treehouse + hot tub + pool table

Regras da propriedade

Check-in após 16h

Idade mínima para alugar: 21 anos

Check-out até 10h

default

Crianças

Aceita hóspedes de 0 a 17 anos

default

Eventos

Não permite a realização de eventos

default

Animais de estimação

Aceita animais de estimação

USD 200 charged as Refundable Deposit for Pets

default

Política para fumantes

Não é permitido fumar

USD 200 charged as Refundable Deposit for Pets

Informações importantes

O que você precisa saber

Número de registro da propriedade CESTRP-2020-01353
Propriedade nº 1083170vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e trava de segurança.

Informações a área

Big Bear City

Com ótima localização em Moonridge, um bairro de Big Bear City, esta cabana fica nas montanhas. Duas ótimas atrações locais são Bowling Barn e Big Bear Solar Observatory. Na hora das compras, espaços como The Village e Interlaken Shopping Center estão entre as melhores opções. Curta a prática de esqui cross-country e a prática de snowboard na região ou confira outras atividades ao ar livre como passeios de moto de neve e passeios de trenó.
Ver mais cabanas para aluguel por temporada - Big Bear CityAbre em uma nova janela
Mapa
Big Bear City, CA

Nos arredores

  • Big Bear Alpine Zoo - 13 min de caminhada - 1.2 km
  • Big Bear Mountain Resort - 2 min de carro - 1.9 km
  • Chair 7 - 2 min de carro - 2.3 km
  • Campo de Golfe Bear Mountain - 3 min de carro - 2.6 km
  • Bear Mountain Express Lift - 4 min de carro - 3.4 km

Opções nos arredores

  • Aeroporto de San Bernardino (SBD) - 75 min de carro

Restaurantes

  • ‪Bear Mountain Ski Resort - ‬4 min de carro
  • ‪Starbucks - ‬5 min de carro
  • ‪Circle K - ‬6 min de carro
  • ‪Applebee’s | IHOP - ‬4 min de carro
  • ‪Moonridge Coffee Company - ‬18 min de caminhada

Perguntas frequentes

Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi! é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Qual é o horário de check-in em Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!?

Horário de check-out: 10h.

Onde fica Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!?

Em Moonridge, esta cabana fica a 3 km de Big Bear Mountain Resort, United States Adaptive Recreation Center e Campo de Golfe Bear Mountain. Gold Mine Golf Course e Chair 5 também ficam a 3 km.

Avaliações

9,6

Extraordinária

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 38 de 44 avaliações
Nota 8 - Boa. 4 de 44 avaliações
Nota 6 - Ok. 0 de 44 avaliações
Nota 4 - Insatisfatória. 2 de 44 avaliações
Nota 2 - Terrível. 0 de 44 avaliações

9,0/10

Limpeza

10/10

Comodidades

10/10

Condições e instalações da propriedade

8,8/10

Check-in

8,6/10

Comunicação

10/10

Localização

8,8/10

Precisão do anúncio

Avaliações

Verificada

10/10 - Excelente

Jon S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect place for a family. The kids loved the game room with bunk beds. My wife and I loved the lake and sunset views from the top deck. Moonridge is a great place to stay, close enough to everything but quieter than the village area. Hope to stay again next summer
Hospedou-se por 3 diárias em ago. de 2025
Verificada

10/10 - Excelente

Michael L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great 4th of July getaway

We had a great time at the property. Location was close enough to attractions (esp the zoo!) but far enough to have a great view of the fireworks off the balcony without all the noise. Clean and comfortable.
Hospedou-se por 3 diárias em jul. de 2025
Verificada

10/10 - Excelente

John A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Weekend snow getaway

Had a terrific weekend. Cabin was very comfortable for all, close to skiing & village. Everything was as advertised and would love to stay again in future.
Hospedou-se por 4 diárias em fev. de 2021
Resposta de VrboOwner em 20 de fev. de 2021
Hello John, Thank you for taking the time to write us a review. We are so happy to hear that this property Hilltop Haven was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear :)
Verificada

10/10 - Excelente

Aaron

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
This place had everything. We ended up not leaving the cabin at all during our stay because there was so much to do and enjoy there. Plus the views are breathtaking! Will be staying here again.
Hospedou-se por 2 diárias em ago. de 2022
Verificada

10/10 - Excelente

Jennifer S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Hilltop HEAVEN

We love staying at Hilltop. Been staying there the last 3-4 years. Very clean, cozy, beautiful views of bear mountain. Has everything you need for cooking, plenty of games for the kids. Perfect place for a family vacation.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de VrboOwner em 24 de mar. de 2020
Tenant and his family were great! It was a pleasure hosting them. They were easy to communicate with and took care of our home. They are certainly welcome back.
Avaliação arquivada

10/10 - Excelente

David D.

Terrific property

We loved the property. Perfect for a group of couples with rooms on the bottom two floors. The private sledding hill was fantastic and the view is terrific. Would definitely stay there again!
Hospedou-se por 2 diárias em jan. de 2017
Resposta de VrboOwner em 24 de mar. de 2020
Thank you David for the great review! We're very glad you enjoyed your stay. We give our return guests a "good guest" discount when they stay with us a second time, so we hope to see you again soon!!!
Avaliação arquivada

10/10 - Excelente

Jennifer S.

Great kid-friendly home!

Hilltop Haven has become our favorite place to stay! It's cozy, very clean...kid friendly, great view, snow play right below for the kids. It's perfect! Only about a mile from bear mountain which we loved! Looking forward to returning.
Hospedou-se por 2 diárias em fev. de 2017
Resposta de VrboOwner em 24 de mar. de 2020
Thank you for your kind words Jennifer! This season has seen some pretty fantastic snow. We're so glad you enjoyed your time at our little haven in the mountains and hope you come back soon!
Avaliação arquivada

10/10 - Excelente

Best family weekend get-together!

Everything possible needed was readily available! Great views from decks! So close to snow play and ski slopes! Best part kids were entertained with the playroom especially pac-man! Definitely would come again! Sharon & Bill are the BEST!
Resposta de VrboOwner em 24 de mar. de 2020
Thank you so much for your review. We are so happy that you had a wonderful time. Please join us again in the future!
Verificada

10/10 - Excelente

Sharonda A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Amazing property

Amazing property. Beautiful views. Kids loved this property especially the game room. Only problem was a neighbor complained that we were loud even though it was the people renting next door.
Hospedou-se por 2 diárias em jul. de 2020
Resposta de VrboOwner em 5 de nov. de 2020
Hello Sharonda, thank you for taking the time to leave us a review and give us feedback on the property. We are so glad to hear that this home was not only enjoyable by the adults but that the Kiddos were able to enjoy it as well:) We apologize that the neighbors thought your group was loud and rowdy, we have it noted in the booking that this was not toward your group but for tenants next door. We do hope that we can soon host you again, Destination Big Bear
Avaliação arquivada

10/10 - Excelente

Emad H.

Cozy home, great views and perfect for families!

We loved our stay at Hilltop Haven! The kids loved the bunkbed room, Mrs. Pac-man and the dug out sled route in the backyard. We thought the location was perfect for Snow Summit and Bear Mountain. Everything we needed was available along with some great views! Thank you so much for sharing your home with us!
Hospedou-se por 2 diárias em jan. de 2016
Resposta de VrboOwner em 24 de mar. de 2020
Thank you so much for your review. We are so happy to hear that you enjoyed your stay at Hilltop Haven. We are glad the cabin had all the amenities that were fun for your kids. We're glad the location was ideal. We hope you will join us again in the future. Kindest Regards, Destination Big Bear
Avaliação arquivada

10/10 - Excelente

Gloria T.

Beautiful cabin, very clean.

I wanted to be in a clean home with a full kitchen to make a big holiday meal. We got both of those things in this cabin. My kids loved it. The pac man game was fun. We will be back, we wish we had stayed longer. Responsive owners, always available.
Hospedou-se por 2 diárias em dez. de 2016
Resposta de VrboOwner em 24 de mar. de 2020
Thank you Gloria for the great review! We're so honored to have shared our cabin with you for your cherished holiday memories. We truly look forward to hearing from you again. Have a blessed and prosperous 2017!
Avaliação arquivada

10/10 - Excelente

Michiko L.

Great Family Stay!

We had 2 families meet here for a weekend of skiing. It was the perfect place to share. The kids all stayed together in the bunk beds. They loved having their own floor to themselves with the bathroom and PacMac game. The kitchen and living room were perfect for all of us to eat dinner and watch a movie. We had a wonderful view of the sunset over Big Bear Lake and the Bear Mountain ski resort. We definitely recommend this home for families. There were games for the kids to play, several movies to watch (DVD's and VHS) on a large TV. It is well located near downtown and skiing. Quiet neighborhood, took the kids for a walk around the streets. Can't wait to go again!
Resposta de VrboOwner em 24 de mar. de 2020
Oh Michiko! Thank you SO much for your VERY kind words! Through our children’s young years, we were blessed with staying at a friend’s cabin several times over several years. We formed very fond lifelong memories there and when we purchased our own cabin, we wanted to share that blessing with others. We're so glad your family and friends were able to make some great memories of your own. Thank you again!
Avaliação arquivada

10/10 - Excelente

Kellie B.

Christmas in Big Bear 2016

This property is perfect for a large family or a couple families! Here is why: Three levels, one level bunk beds for kids, queen bed, BR & games on one level. Second level, King bed with own BR, queen bed with additional BR on 2nd level. First level BR, big kitchen table for 9 of us, nice stove/oven, plenty of dishes, silverware, pots & pans for big dinners, fire place, flat screen TV, two couches, love seat & chair, washer & dryer. Plenty of room for all of us to watch movies or football games! The place was clean, with several personal touches & upgrades. The beds were comfortable as well! I would highly recommend this place! The owners were very kind as well. P.S. we requested a white Christmas & they delivered that as well! :) Thank you Jesus! Blessings to those who stay here!
Hospedou-se por 3 diárias em dez. de 2016
Resposta de VrboOwner em 24 de mar. de 2020
Kellie - Thank you very much for your amazing review! We do strive to keep our cabin at a level of excellence that is pleasing to all of our guests. We're delighted you found our accommodations so welcoming and our amenities so favorable. Thank you for taking the time to share your experience with our potential guests. We truly appreciate your comments. Glad that White Christmas thing worked out too!
Avaliação arquivada

10/10 - Excelente

Kat B.

Will stay again, next year!

This VRBO rental was perfect for our little 3 day weekend! The home was clean, well-stocked, and worked out perfectly for 10 people! The kids absolutely loved the game room and the bunk beds! And the adults loved being able to hang out upstairs without hearing the kids on the bottom floor and/or vice versa! Unfortunately, our timing was off as far as snow is concerned, and there was no snow in the backyard! But, as my husband was walking our dog, he saw that right across the street there were kids playing in their backyard, so perhaps you can befriend the neighbors to have some snow play close to home! Speaking of close to home, I loved that it was a less than 5 min drive to the Big Bear Snow Play area! We tubed there both nights, and had a blast!! During the day, we drove to the Alpine Slide (10 min drive) and spent some time over there, then headed to the village for dinner and ice cream! It was such a great trip, and we are looking forward to hopefully another visit next year! Thank you again for sharing your home, Bill and Sharon! And thank you for being so accommodating with a late check-out!
Hospedou-se por 2 diárias em mar. de 2017
Resposta de VrboOwner em 24 de mar. de 2020
Wow! Thank you Kat for such a raving review! We're sure glad you and your family had a good time - even though the snow didn't cooperate. :) If you're interested in staying during the summer for a little lake or mountain biking action, we offer our return guests a VIP discount. Hope to see you again soon!
Avaliação arquivada

10/10 - Excelente

Lovely Hilltop Home

We (a family of 8) stayed at this lovely location for three nights and four days. There are many reasons to stay here. First, having the snow right outside the backyard where the kids can spend hours building snowmen or sledding is a plus. No more running around Big Bear looking for places to sled. The kids were in and out all day. Second, the adults loved the jacuzzi. Nothing like being in the snow and looking at the beautiful view and being all toasty. Third, the kitchen was completely stocked for 10 people. We made all our meals here from tacos, chicken shwarma, and even barbequed teriyaki steak on their outdoor BBQ. They have a Belgium waffle machine which the kids loved for breakfast. They could use a few more wine glasses though for our family. Fourth, we enjoyed watching the Super Bowl on their large TV in the living room. Lots of couches for people to sit on. They have plenty of games to play, but, we love doing jigsaw puzzles and brought our own. Fifth, bathrooms on every level and plenty of sleeping places. They even have a game room downstairs that has fuzball and arcade games. I hope to return next year.
Hospedou-se por 3 diárias em fev. de 2017
Resposta de VrboOwner em 24 de mar. de 2020
Thank you for your great review! We're glad you enjoyed your stay. The snow this year has been epic and we agree - having a sledding slope in the back yard is a huge plus! Thank you for staying with us and we hope to see you again soon.
Avaliação arquivada

10/10 - Excelente

Scott M.

Postcard Picture-Perfect Big Bear Experience with Friends & Family!

For the past 7 years on the long weekend in January, our family rents a cabin in Big Bear with another family that we are close with to enjoy all that Big Bear has to offer. This year, we invited a third couple to make the trip and, as such, needed a bigger cabin. We are so blessed to have found Bill & Sharon's cabin! The accommodations are clean and well stocked with linens and other necessities, and Bill & Sharon go to great lengths to make sure you feel comfortable and at home. There is a large open area on the hill below the house, and we were able to carve a rather long sledding track (we called it the “luge”) into the hill for the kids. It made for three days of amazing fun for both our kids and the adults, and countless pictures that we will cherish for a lifetime. The cabin is also just minutes from both Bear Mountain and Snow Summit. We did manage to pry ourselves away from the house to go skiing one day, and when we got back we soothed our sore bodies in the Jacuzzi while enjoying the beautiful views on the deck. The accommodations also include a great BBQ (propane provided), the three decks with crazy good views, trash service (some cabins require you to haul your trash to the dump, which is a pain), two big flat screens and TV's in each room, a game room, and the list just goes on. We will definitely be back next year!
Resposta de VrboOwner em 24 de mar. de 2020
Scott - We are so pleased your family and friends had such a memorable experience. The snow this year has been INCREDIBLE and we hope you can book with us again soon! We offer special rates in the spring and summer, so be sure to keep checking our site for more information.
Verificada

8/10 - Boa

Ronald S.

Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in
Cabin was nice and peaceful. Decently equipped. I didn’t realize there were three separate decks all on different levels. Lots of going up and down steps. The top floor didn’t seem to get the benefit of the air conditioning and got a bit stufffy at times. My main complaint is with check in with Destination Big Bear. I wasn’t given code for the key box by the day of arrival, which I have never experienced in all the homes I have rented. I emailed that morning asking about it and was told it would be sent after the home was cleaned and ready for check in. Check in was 4:00pm and I hadn’t heard anything from them, so at 5:15 I emailed them. I was getting nervous about driving all the way up there and maybe not having signal so I called and went to voicemail. Someone called me back and said I should have gotten a text. I did not ever get that text so he emailed it. That’s why I think it’s poor policy to withhold that until the house is ready. Then when we arrived and opened the door, an alarm was beeping which turned into a full ear-splitting siren. I desperately went through my check emails and all info I was sent but there was nothing about an alarm code. So I called the office again and was given the code and told, very curtly that it was in my information I should have read. Again I looked through it and no where was a an alarm even mentioned. That is something that should be in bold and first line of check in if they are going to set it.
Hospedou-se por 3 diárias em jul. de 2025
Avaliação arquivada

10/10 - Excelente

Armena A.

Sweet house with a great layout for having teens.

This is a cute house which is 3 levels. The entrance is first level with no steps which makes it very convenient and would be great for the snowy months. We stayed in August and appreciate the ease with groceries and such from the entry. The house is perfect for teens who need space and the jacuzzi and game room with bunkbeds made it so great as they are on the same level of the house. The living area is open and the kitchen is nice to work in. Each level has a separate deck which is alwaya a great thing. There is no fenced space for dogs and we used the gates to block off the upper deck for the dog. We had a really nice time and were here for one week. I am writing this as we stay here one last night. Only recommendations: the upper deck faces West and an umbrella would be perfect for the table. I see a hole for an umbrella in the table and it would provide some shade during the warm days of summer. Also one wooden gate would be so good at the point of the driveway walkway to the front door area. This would make it easier to make sure the dog can be contained if they manage to get past the front door as guests exit or enter. Bonuses: the grill is perfect for this house. The rooms are great and well maintained. The drive is easy and the location is minutes away from town. The road is good for dog walking and the lake view off th deck is nice. Overall, we had a great one week stay here and it is obvious the owners take pride in this home and we treated it as our own home. We left behind a puzzle and poker chips for the games above the fridge. Thanks!
Hospedou-se por 6 diárias em jul. de 2017
Resposta de VrboOwner em 24 de mar. de 2020
Thank you so much for reviewing your stay. We appreciate your candid feedback. WE are happy that your overall stay was good. We hope you will join us again in the future! Kindest Regards, Destination Big Bear
Verificada

4/10 - Insatisfatório

Alejandro A.

Pontos positivos: Localização
Pontos negativos: Limpeza, check-in e comunicação

Terrible! Was charged for “excessive use of spa”!

I don’t think I will ever stay at another property ran by Destination Big Bear again! There process for completion of booking is ridiculous. We left that place cleaner then when we arrived, minus the used linens and towels. Stove was dirty and oven looked like something exploded inside. All that and we were going to be ok with it. Not leave a negative review or positive. Figured, maybe they missed it when cleaning. We followed every rule, which they have an “departure check list” one of those was to lock the spa and set the temp lower. For some reason the spa controller would not work and we couldn’t get the temp to go lower. I called property manager and let them know, I was told leave it and they would take care of it. I know the property was booked the day after we departed, I figured they left for the next people. Anyways, 2 weeks later I get an email with noticing saying, “ We received word from the spa company that after your stay, they had to do a dump and fill. This is when the water cannot be treated with chemicals to make clear so they must drain the water, refill and service. The charge for this service after your stay is $100. Thank you.” We barely used the dam spa! I have spoken to a couple people who take care of spas and pools and they mentioned that usually, the only time that needs to be done is when it’s not kept up on or when there soooooo much urine, fecal matter that it can’t be taken care of with chemical. I replied to the notice and contacted them several times to ask for details and they never responded.
Hospedou-se por 3 diárias em dez. de 2022
Verificada

4/10 - Insatisfatório

Ramona M.

Pontos positivos: Check-in e localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio

Uncomfortable beds. Cold rooms with big air leaks from the windows. Sewage water leaking in bedroom

Mattresses extremely uncomfortable. Sewage water was leaking and made the carpet wet in one bedroom. Called maintenance but problem not fixed. Major air leak from the sliding door in one bedroom. Maintenance didn’t respond for a whole day. Maintenance did not fix the problem. Slept in cold room for 3 days. Worst sleeping experience ever. For such an expensive cabin the sleeping accommodations did not measure up and we’re below average. I want my money back for terrible room quality and for lack of response to the problems I noted above.
Hospedou-se por 3 diárias em dez. de 2021
Resposta de VrboOwner em 19 de mai. de 2022
Hi Romona, thank you for your feedback. I'm sorry to hear that you had a less than perfect experience with our cabin rental. We take all guest concerns seriously and are looking into what could have gone wrong during your stay. We are not showing any communication from you that you had these issues during your stay. If so, we would have sent a tech right away to assist. We apologize for the inconvenience and would like to make things right with you. Please contact us when you would like to book again.
Verificada

8/10 - Boa

Dan S.

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio

Christmas 2020

The house was very nice and clean. Great views outside of all the Ski resorts. We all had a great time at this small but big house. Someone said this before but the house is on 3 floors if your an older person or not in good shape this house might not be for you. You will get winded walking up and down. It would be great for kids as they would have to go up and down the stairs and they would get sleepy. They said don’t leave any food behind but we could tell other people had left a lot of food in the cabinets. You need to take your own trash to the dump. It’s not that hard but you have no place to leave in or outside your house so you ether have to leave it in your car or take it. I just took it almost everyday the traffic wasn’t that bad most days. The house doesn’t look that great from outside but it’s good for a weekend. The inside needs new couches for sure. The tv is old and the DVD player and even a vcr is not needed anymore. They just need to buy a new smart Tv and they would make that room look all cleaned up. The fire place was graet! The BBQ was amazing!! The kitchen all worked great, except the oven had something plastic in it before we used it and when we turned it in to make Christmas dinner the whole house filled with toxic fumes. We all had to go outside until it was gone. It was cold outside so not so fun. Parking was great just two cars will fit but no issue with snow. Great views and all and all a great trip! We would stay again.
Hospedou-se por 5 diárias em dez. de 2020
Resposta de VrboOwner em 21 de fev. de 2021
Hello Daniel, Thank you for taking the time to write us a review. We are so happy to hear that this property Hilltop Haven was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean sounds like the perfect vacation. We apologize that the home was not cleaned (food) properly before. This is not what we like to hear from our tenants, and not up to our standards. Unfortunately, we were not able to fix your issues during your stay. The city of Big Bear Lake does not pick up trash from vacation rentals, due to the trash possibly sitting out for days, being accessible to some of the critters we have up here. We do notify this upon check-in when accepting the terms and agreements, arrival instructions, and in the home Thank you for feedback to renovate the cabin, We will do the needful. Inconvenience Highly Regretted, Destination Big Bear
Verificada

10/10 - Excelente

David P.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Exactly as described

Tremendous view, loads of space, great kitchen and the video game console all perfect for one or two families
Hospedou-se por 3 diárias em ago. de 2020
Resposta de VrboOwner em 6 de out. de 2020
Hello David, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. Come back again, Destination Big Bear
Verificada

8/10 - Boa

Kim B.

Pontos positivos: Limpeza, check-in, comunicação e localização

Quiet neighborhood and nice sunset views

Location was nice and the property was clean. Didn’t realize that the house was three stories with two flights of steep steps. Was difficult for the older folks in our family to navigate and not toddler friendly. The carpet did smell of dog urine on the 2nd floor. The walls and floors are pretty thin as you can hear everything from people walking to sliding doors opening & closing. We happened to be there in August and it was really hot in the house without any AC, but cooled off nicely at night. The jacuzzi was a nice touch and the kids loved the arcade games.
Hospedou-se por 4 diárias em ago. de 2020
Resposta de VrboOwner em 29 de ago. de 2020
Hello Kim, Thank you for taking the time to leave us a review. We are happy to hear that you and your group were able to enjoy Hilltop Haven. When traveling with a larger group like yours, that space is very much needed. However, having a variety of floors can be difficult depending on your group. For future stays, our agents are more than happy to answer any concern or question like how many levels the home has. Unfortunately, our homes don’t have air conditioning, we can see why the kitchen got pretty warm when in use. Opening the windows does help not only in that situation but in situations where the house is pretty warm. Big Bear is definitely a place for friendly neighborhoods:). Having a home with an open floor plan is a nice touch to a good vacation home. Thank you, Destination Big Bear
Verificada

10/10 - Excelente

mary s.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Big Bear vacation

We had a wonderful time in this family friendly home. Excellent at a reasonable pricez
Hospedou-se por 4 diárias em jul. de 2020
Resposta de VrboOwner em 15 de ago. de 2020
Hello Mary, Thank you for taking the time to leave us a review. We are so happy to hear that this cabin Hilltop Haven was better than expected. Hopefully, you and your group were able to enjoy everything in Big Bear and want to come back soon. Warm Regards, Destination Big Bear
Verificada

10/10 - Excelente

Barb R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Excellent vacation

I would highly recommend this property to anyone looking for a quiet peaceful vacation. The home was exactly as described. The layout is perfect. It gets a bit warm on the top floor in the summer, but this is easily remedied by opening the sliding door and enjoying the morning breeze. Lots of room for kids young and old. We will definitely be looking to return soon. Thank you for sharing your home with my family.
Hospedou-se por 3 diárias em jul. de 2020
Resposta de VrboOwner em 8 de ago. de 2020
Hello Barb, Thank you for taking the time to write us a review. We are so happy to hear that this property Hilltop Haven was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Come back again, Destination Big Bear

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Anfitrião: Destination Big Bear

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