UP Cabin: ATV Trails, Lake Superior & Waterfalls

Would definitely rent to these guests again! They left our cabin in great condition and so glad that the Fall colors put on a great display! Our amazing Team Member Ruth was spot on with addressing and correcting their concerns and together we worked to make their Northwoods experience a delight!!

This is quite a disturbing review and certainly not the type of review we are used to receiving. You were kind to mention that I was easy to communicate with, however, it is interesting that you could not reciprocate and communicate with me at any time during your 4 night stay to let me know that you were experiencing challenges. It’s easier to address and correct problems on the spot while you are there, rather than hearing about challenges online after your departure. I’ll take this opportunity to address each challenge: the welcome letter on the counter addresses the sofa and the local furniture company was there 2 days prior to your stay. After I read your comments, I contacted the company again who came out and found the sofa to be functioning correctly so I am not certain as to what you are referring to. It is sometimes difficult to get that recliner to lock, but the option is to not use the recliner piece as there are 2 other recliners within that sofa. The welcome letter also addressed the blinds which came down with a prior guest and the local blind company is not open for repairs due to COVID19. The window faces the woods so no one can see in, and if the sun were a problem a solution might have been to move the table 4’. Again, had I known this was a problem, we could have rigged the blinds to fit your needs during your stay. I confirmed with my housekeeper that sheets had in fact been cleaned and we searched through the dirty linens and did not find any pajamas. I do apologize, but we don’t make a habit of not changing linens at all!!! Further, the queen beds are new Serta Perfect Sleeper Matresses and slept on less than a dozen times. The twin beds might need to be replaced soon, however, they are seldom used and you are the first guest to bring up the comfort of our beds. We have 2 dogs and 2 cats, which have not been to the ski house in over a year. If there was in fact pet hair, then it must have been a previous guest, and since we don’t allow pets, I can only apologize. We ask guests to wash the dishes and replace them in the cupboards prior to departure. The previous guests must have put dishes away not paying attention and we will be certain to check those as well as the burners in the oven. We never like to experience guest disappointments, and wish that we could have resolved this situation during your stay so that you would have had a more pleasant experience.

Thank you for staying with us and glad you enjoy and got to experience a lot of what we have to offer. Thank you!!

Thanks for staying and glad you and the family had a great time. See you next year! Best, MB