Beautifully Renovated Apartment Inside The Walls With Large and Sunny Terrace

I understand the 'additional costs' referred to relate to the cost of energy (gas for heating and electricity) during the stay. These are not included in the rental fee and all guests are notified upon booking that when they check out of the apartment they will be charged for the gas and electricity they have consumed. They are also warned when they book that energy is expensive in Italy so they may wish to moderate their usage during their stay. This guest stayed in December / January so I can imagine they felt the need to have the heating on quite a bit. The property manager went through with them how the energy costs were calculated using the meter readings at the beginning and end of ther stay and my understanding was that they were happy about this.

All guests are notified upon booking that when they check out of the apartment they will be charged for the gas and electricity they have consumed. They are also told that energy is comparatively expensive in Italy. I have now added this to the description of the property on the VRBO listing as well. Guests are also charged for any breakages and I understand from Tanya (the property manager) that some discretion was shown in this regard. Regarding the mosquitos there had been a period of hot and wet weather in Lucca which meant that mosquitos appeared much earlier than they normally do. All the windows are fitted with mosquito screens and guests should ensure that these are kept down. The apartment has been sprayed to eliminate any that were inside. Thank you for bringing the issues about the cleaning to my attention. I understand that Tanya offered for the cleaner to come back as soon as you raised this with her but that this was declined. The chipped side plate that you messaged Tanya about has been thrown away. I believe this is the first time that issues have been raised about this and they have been addressed directly with the cleaner so I am hopeful it won’t happen again.