Roxanne Towers 1201-Oceanfront 2BR/2BA-Pool

Thank you for sharing your feedback. We’re glad you enjoyed the great beach view and that your overall stay was fine, and we appreciate your comments about the easy checkout process. We’re sorry to hear about the difficulty with the unit’s door and the cleanliness concerns you encountered. We’ll make sure the door issue is brought to our maintenance team’s attention, and we’ll also share your comments regarding the stained walls and missing dish sponge with our housekeeping team. We truly appreciate your feedback and hope we have the opportunity to provide you with a better experience on a future visit!

Thank you so much for your kind words! We’re thrilled you enjoyed the apartment, the views, and the convenient location. It’s wonderful to hear everything was just as you expected. We hope to welcome you back again soon!

Thank you for taking the time to share your feedback. We sincerely apologize that the cleanliness of the unit did not meet your expectations and for the frustration this caused at the start of your vacation. The conditions you described are not representative of the standards we strive to provide. We are especially sorry that you felt the need to clean the property yourself before you could settle in. While our team did respond the following morning and offered to send our housekeeping staff back to the property, we understand that the delay and the inconvenience impacted your overall experience. Please know that your comments and the photos you provided have been documented and shared with our housekeeping management team for further review. Feedback like yours is taken seriously, and we use it to improve our inspection and cleaning processes. We appreciate you bringing these concerns to our attention and regret that your experience did not reflect the level of service we aim to provide. We hope you'll consider giving Elliott Beach Rentals another opportunity in the future.