PICTURESQUE RURAL OASIS ON 6 ACRES BOASTS PANORAMIC BUSHLAND AND OCEAN VIEWS

Hi Keith, thank you for your review and feedback. We agree the location is incredible with the views over the bay! Our marketing states that the home is self catering, although we provide an initial supply of coffee, hand wash, toilet paper, firewood (in winter) and basic cleaning products. The marketing is up to date and accurate in describing the bed configurations and amenities, so we are unsure why you assumed otherwise. The owner does store a vehicle on-site, however due to the expansive driveway and parking options we do not feel like this impacts on a Guests experience or stay. Thanks again, Luxury Breaks South West

Hi Dana Thank you for your feedback, we agree that Panorama is a lovely holiday home. Once again, we are sorry to hear that your family experienced this issue during your stay. The wellbeing of our guests is of the utmost importance to us, and we regret that your experience did not meet the standards we uphold. Once made aware that you suspected the issue to be caused by the spa, we contacted our professional servicing Contractor to arrange to have the spa emptied, cleaned, refilled and chemically balanced as a matter of priority. You informed us to wait until after you had departed to complete this service, and as a result the Contractor attended and actioned immediately post your departure. Due to the very regular testing and servicing of both the pool & spa at the property, the Contractor questions whether the issue did originate from the spa itself; regardless we wanted to take immediate steps to ensure there were no further issues during your stay. We were not informed of any hot water issues during your stay. As the property has a solar hot water system and it is currently winter, it likely struggled to heat enough water for 8 people if hot water was being regularly used. The property information guide gives instructions to turn on the solar booster to prevent this from occurring and maintain plenty of hot water for all guests; in any instance we are always available to help guests during their stay with any issues particularly those pertaining to hot water, electricity etc. Kind Regards, Luxury Breaks South West