1BR Oceanfront condo with a pool and tennis court

Thank you for the lovely review of * DU227: Salty Paws! Glad everything was just right during your stay. We hope to welcome you back soon. -Village Realty

Thank you for sharing your feedback about * DU227: Salty Paws. We’ll share your comments with our housekeeping and guest services teams to review what went wrong and to prevent this from happening again. I sincerely apologize that the sheet was not delivered as requested For future reference there is laundry services available at the property. Regarding your request for a refund, we have reviewed the circumstances and are unable to offer a refund for your stay. While we regret that certain aspects of your experience did not meet your expectations, we must make refund decisions based on the circumstances of the reservation and the services provided. Your request " As for resolution, a refund of one days rental cost is appropriate" will not be provided. As a resolution the reply was made "I can offer you a complimentary late checkout at 12pm to which you replied "you’re only offering a 2 hour checkout extension. I will decline your offer and make note of your company’s poor service in my review" again i sincerely apologize for the incident. Village Realty