Condomínio Charmoso - Caminhe até a Praia, Restaurantes & Vida Noturna

Dear Bonnie, We’re truly sorry to hear that your experience did not meet your expectations. However, we would like to respectfully clarify a few important points. Regarding the water issue, we were promptly informed of the technical difficulty early in the morning and took immediate action. The outage lasted approximately 45 minutes, and full service was restored by 7:45 AM. Our maintenance team worked diligently to address the situation as quickly as possible, and we responded to your message without delay. While we understand the inconvenience, we acted swiftly to resolve the matter. Concerning the toilet handle, we arranged for a plumber to visit the property during your stay. However, you declined the service, assuring us that the toilet was functioning properly. We were fully prepared to carry out the repair, but were unable to do so due to your refusal. Lastly, we would like to highlight that we were only informed of your early departure four days after your stay, due to personal reasons. During your visit, we specifically asked if everything was in order, and your response was that everything was fine. No concerns about the condition of the property were communicated at that time. Had any issues been brought to our attention sooner, we would have taken all necessary steps to resolve them immediately. We take guest feedback seriously and are committed to maintaining the high standards that have earned us our reputation. We hope this provides clarity on the matter, and we thank you for your understanding. Warm regards,