2/10 - Terrível
Jesica H.
1 de junho de 2024
Pontos positivos: Check-in e comunicação
Pontos negativos: Limpeza, localização e precisão do anúncio
Has potential but disappointing. Poorly maintained.
The property was labeled as a luxury condo but the name has now been changed to Talbots corner. Overall our stay was not relaxing and interrupted continually by the lack of cleanliness and poor maintenance. I reached out to the manager with concern who said it was the “cleaners” decision on whether to issue any sort of refund. We never received any sort of a refund or compensation for the disruption of our stay. Unfortunately the owner/manager did not demonstrate concern, professionalism, attentiveness or dedication to improving the guest experience. This property has the potential to be excellent, although the view from the rooftop is an industrial construction park and the neighborhood is not luxury. The property was filthy when we arrived with wet towels that resembled rags not bath towels folded and put away. The kitchen did not have even basic cooking pots and pans. There was no propane in the grill so we were unable to use it to cook with. There were too many maintenance issues to make our stay enjoyable such as broken shower heads, leaking plumbing, broken furniture, broken bunkbeds, dirty bedsheets and most of the games in the game room were missing pieces or broken. We had to do 3 loads of laundry just to shower and then had to change dinner plans as we could not grill out and there were not enough pans to bake with. We tried to make use of the game room the best we could which had great potential if the games had been maintained well. Improvement is needed.
Jesica H.
Hospedou-se por 2 diárias em mai. de 2024
