VILA 5 QUARTOS A 1 MILHA DO CENTRO DE FLORENCE, COM PISCINA AQUECIDA!

Thank you for taking the time to provide your feedback, we are really glad to read that you have had a fantastic experience staying at the villa, that you found the room accommodation to be comfortable and that you have enjoyed the location (being very close to town). In regard to your specific points, we would like to address some of the things you experienced during your stay. The villa is not under any multiple property management as it is directly managed by us, the owners. And it is indeed a private villa, as it features its own private swimming pool, own entrance gate, own gated parking and own private garden. So there is nobody else living there nor anybody that can watch the villa guests while at the pool, perhaps you are talking about our staff (who are sometimes on site) and very discreet. We value the privacy of our guests very much and we know how fundamentally important it is, so we make sure to have the utmost respect for our guests’ privacy at all times. Regarding the cars, again it can be that our staff temporarily parks their vehicles on site, while on duty. But it is still a private (gated) parking for our villa guests. Lastly, at the time of the booking confirmation, you were informed about any extra fees, such as the security deposit or the city tax (which we are required to collect by the city of Florence). The email you received 8 days prior to your arrival was just a friendly reminder, but again we had actually informed you about any extra fees at the time of the booking confirmation (which was made in early 2023). Thank you again for your feedback, we sincerely hope to welcome you back to the property in the nearest future!