We did not find out that the A/C wasn’t working properly until two days before our departure from home. The condo was thus misrepresented in the ads on VRBO and it was too late for us to ask for another. Truth in advertising counts a lot.
My Perfect Stays should have let us know that there was a backup air conditioner in the dining room that sounded like a train roaring through the condo and that prevented us from having peaceful conversations while eating. It also didn't do much cooling. The kitchen was always too hot and the living room wasn't much better.
There was only one easy-to-operate television: the one in the master bedroom. The one in the other bedroom never worked at all and the living room tv worked only on Roku, which had mostly unavailable channels, so it was useless, too.
Half the lamps in the condo were broken and did not work, but we got My Perfect Stays to repair them. The sidelights in the living room stopped working two nights before we left.
The smoke alarm in the master bedroom went off for no reason at 4 am the first time, so Zak from My Perfect Stays replaced the batteries the next day. It went off again several nights later for no reason. A workman disabled it the next day.
We were lucky to have Zak's help in solving the condo’s problems and he is to be commended for his pleasant attitude and willingness to turn up when something went wrong.
The impossible sunken bathtubs are a real danger to human life, especially with their very slippery tiles. We used the third, smaller bathroom instead.
There are ants and cockroaches in the condo and small black worms on the floors ALL the time.
Someone, either you or My Perfect Stays, which I assume you're paying handsomely, should be taking care of the condo and making sure it's well maintained. It could then be a very nice place to stay.
As it is, though, it's the worst Kapalua Bay Villa we've ever stayed in and we feel that we were cheated by the lack of transparency on the VRBO website and on the part of My Perfect Stays.
Giving us a refund would be the right thing to do.
