Gorgeous Sunny Home for Big Groups w/ Private Pool

Thank you for your feedback. We’re glad you enjoyed the home, and we’re sorry the pool condition affected your stay, especially since it was a key reason for your booking. We take pool maintenance seriously, and this concern has been reviewed with our service team to ensure the pool is properly cleaned and maintained for future guests. We appreciate you recognizing the home itself and regret that the pool experience fell short of expectations.

Your feedback is like a ray of sunshine Dena! We're grateful for your kind words and positive review. Can't wait to host you again for another memorable stay.

We’re sorry the property did not meet your expectations, but several points in your review require clarification. Regarding the listing photos, the home is marketed using images intended to represent the property and its features. We take any concern about a perceived difference between the photos and the guest’s experience seriously, and we periodically review listing images to ensure they remain accurate and current. The concerns regarding odor, carpet condition, pool cleanliness, outdoor lighting, furnishings, and overall presentation have also been reviewed with the appropriate teams for follow-up. As for parking, guest count, and party-related communication, these are standard property protection and house-rule procedures designed to help prevent unauthorized gatherings and protect both the home and surrounding community. They are not intended to take priority over legitimate guest concerns. We take feedback seriously and continue to address maintenance and cleanliness items as they are identified. However, broad claims that the property was intentionally misrepresented do not fairly reflect our efforts to present and maintain the home accurately.

It sounds like it was a great space, and we understand how the cleaning fee might have felt like a lot for just two people. We appreciate your feedback and will surely use this to improve our services. Glad the communication was on point, though!

We’re sorry to hear your stay didn’t meet expectations. Our team takes guest experience and property maintenance seriously, and we addressed each concern promptly once notified. The pool and hot tub are professionally serviced before every arrival, and our technician confirmed they were operational prior to your check-in. When you reached out, we had a tech onsite the next morning to assist with the TVs and review the spa system. We never misrepresent our amenities and work hard to ensure everything is properly maintained for every guest. While we regret that your stay fell short of what you hoped for, your comments don’t reflect the level of care and responsiveness we consistently provide.

Thanks for your feedback. We reviewed our communication and we see that we responded within 5 minutes with all the questions that you have. Our reviews from previous guests would attest to our speedy responses. Perhaps it was because there were 2 email addresses listed in your file? Again, we are not sure what happened. but please know that we always aim to respond to questions and inquiries within 5 minutes or less. Nevertheless, we enjoyed hosting you and we look forward to welcoming you again in our home. :)

Thank you for your wonderful rating! We’re pleased you had such an enjoyable stay. It was a pleasure hosting you, and we hope to welcome you back soon!