Norris Lake Manor-Exquisite Waterfront with *Private Dock *Pool *Hot tub *Game room

Dear Kenneth Thank you for taking the time to share your feedback about your recent stay at our Airbnb. We genuinely appreciate your input as it helps us improve our services and enhance the guest experience. We apologize for the inconveniences you encountered during your stay. We understand that the gas grill not being properly equipped for cooking your steaks and the subsequent issue with the gas supply was disappointing. Our manager's suggestion to use the house stove was meant to offer an alternative solution, and we regret any inconvenience this may have caused. She did end up delivering you a full tank:) We take your feedback seriously and will work to ensure that the gas grill is properly prepared for future guests. Regarding the electronic game that didn't work as described in the listing, we apologize for the frustration it caused, especially for the kids. Unfortunately, some technical issues are beyond our control, and we appreciate your understanding in this matter. We will review our listing to ensure accuracy and clarity on all amenities. We are also sorry to hear about the incident with the refrigerator in the garage. We understand how important it is to have functioning appliances, and we regret that this occurrence affected your stay. We wasn’t aware. We will address this matter promptly to prevent any similar situations in the future. We take pride in providing a clean and well-stocked environment for our guests, and we're glad to hear that you found the house pleasant overall. We are committed to delivering the best possible experience, and we'll take your valuable feedback into consideration to further enhance our service. Thank you for choosing our establishment for your stay, and we hope that you'll consider staying with us again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Warm regards,