VACATION HOME#NEW SALT POOL#SPA

This review seems to be written out of frustration. Élise stayed in our house for only 12 hours. The day after her arrival, she and her husband had to return home because of a family emergency. She did not have cancellation insurance and asked for a partial refund. We explained that a refund would be possible only if we could re-rent the house for the same dates. She understood this and thanked us. When she left, and without being asked, she said she would leave us an excellent review. However, Élise never canceled her reservation. Since the dates were not released, we could not re-rent the house and therefore could not offer a refund. We were very surprised to receive, fifteen days later, a review saying that the house was dirty and that the towels were old. Our previous reviews clearly show the care we take with cleanliness and guest comfort. It is unfortunate that reviews are sometimes used to settle a disagreement, despite our efforts to help.