Magnificent Canal Front Home with Heated Pool and Gulf Access

We appreciate your stay and feedback, but sincerely regret it was not a full five-star experience. We wish the pool issue was highlighted earlier in your visit, our ability to rapidly resolve items like these is limited, when it's done on checkout day. The heating reset procedure is a quick fix when the safety breaker is only tripped. Our property manager found the heating turned up above the noted level (per the welcome guide) during turnaround.

Hi William, many thanks for the 5 star rating and feedback. Unfortunately the pool cage was destroyed by Hurricane Ian, which we previously highlighted in the description of the property listing. We have taken action on the comments with new photos of the pool fence from our property manager, which is now visible to all. The property continues to enjoy regular insect treatments, externally and inside the house. We hope to see you and your crew again for the next fishing vacation!

We sincerely regret that your stay became a mutual 1 star experience - but it is an outcome that sometimes occurs, when we inform guests that they are breaking house rules. None of the issues in the guest review were brought to our attention on day 1, only after the compliance notification. Previous reviews showcase a clean and tidy property and pool. We used the same professional cleaning and pool companies for this stay, and will continue to do so. Several properties in the area were affected by a burst water main. Although this was outside of our control, the utilities department of Charlotte County responded rapidly to restore services in a couple of hours. We still offered for the cleaning company to return, but a decision was already made to prematurely check-out, followed by an opportunistic refund request. This request was never agreed to - which we promptly communicated to VRBO for resolution support.