Pristine with central air and outdoor shower

Delia, Thank you for your feedback. I was a little surprised that you didn’t see a spice rack in the kitchen that includes 16 individual little bottles. While you were right about the aluminum foil (I do not provide with it), however I do have plastic containers for food storage. They are located on the top shelf in lazy-susan to the left of the stove. I wish you told me that you were looking for the storage containers and I would’ve directed you to them. I am glad that you and your family enjoyed the house otherwise.

Sandy, the house is located in the woods. Bugs are expected to be seen here and there. If you open the door at night, you will see bunch of them flying in. You forgot to mention that I made a trip to the house myself and sprayed foundation around the house as you requested. I also left you guys the bug sprays as well along with the bug traps. I didn’t come to the house the same day as you reported the issue but I came to the house the following day. By the way, the checkin time is 4 pm and not 3 pm. You told me that you guys would be arriving at the house at 6:30 pm. That’s why I took time to get the house ready for you guys for that time. You arrived at the house at 6. So I needed to take the trash out when you arrived as the last thing that needed to be done. Regarding linens and towels, it’s spelled out in the lease that was sent out to you when you booked the property. If you thought it was too much hassle for you, you should’ve canceled your stay at this house and look for another property. Regarding Lysol, I do spray all door handles and kitchen handles with it because of Covid. I want to make sure all germs are killed for next renters. Regarding your claim about the cameras, We do not have any outside cameras! What you referring to as outside camera is actually motion detector that will turn on the outside lights when you walk out or walk in. There are two of them, one is pointing out to the walk way to the front of the house and another is pointing out to the side of the house where trash cans and outdoor shower are located. I wish you raised your concern to me and I would’ve cleared this up for you. I am sorry you didn’t like my shells decorations. I guess beauty is in the eyes of the beholder …

I feel that this feedback is ‘sour grapes’ because you were charged for destroyed area rug. You were treated with White-Glove service. This was the first rental of the season and we did not leave the property until all your concerns were addressed. 1. The washing machine was not working. Instead of leaving your family without working washer, my husband fixed it for you while I was giving you a tour of the house. It was literally 5 minutes fix. 2. We left the property at 5:40 pm (not the house!) after watering the plants and mowing the lawn so your children could enjoy playing in the yard. 3. The house was immaculate! I see personally to make sure it’s thoroughly cleaned. Your assessment cannot be further from the truth. 4. The kitchen is fully equipped. Again, your assessment that it was lucking kitchen tools cannot be further from the truth. 5. Regarding propane. There is a backup propane tank in the basement. All you needed to do is just let me know and I would’ve directed you to it. 6. Regarding putting linens over the sheets that are on the beds. These sheets and mattress covers are being washed every week after each stay. It’s actually a double protection for the renters. It’s funny how something so positive can be turned into negative! 7. The cable routers (wireless excess points) were brand new. We just upgraded them before your stay. My husband is IT professional with over 30 years’ experience. He is not a bootlegger. He knows what he is doing while configuring the wireless excess points. 8. Regarding thermostats. We also just upgraded thermostats before your stay. They were on default settings. After you brought up that the setting couldn’t go lower than 72 degrees, we set it to the temperature you requested and took off the access control so you were able to set it to whatever temperature you wanted. Ones again, we felt we gave you White-Glove treatment and you managed to turn everything that we thought was positive into negative.